CACI International Telecommunications Analyst 2 in Fort Meade, Maryland
Are you looking to support your country by providing expert support while gaining joint service exposure and experience? Join CACI as a telecommunications analyst providing Video Services expertise to Ft. Meade in support of the DISN Global Video Services contract.
Candidates will be required to perform the following functions:
Performing maintenance; and installing, configuring and testing data communications equipment and services.
Updating all Tier 3 assigned tickets in GTMS on a daily basis.
Assist the PMO in the development and presentation of video related training and briefings to the participating customer organizations.
Prepares communications equipment for installation by testing, calibrating, or modifying equipment as required.
Installs and test various communications equipment and services to specified configurations and ensures proper working order for new or updated network service.
Analyze conference impacts for their assigned customers and provide problem resolution when conference impacts occur and when necessary coordinate with the Network Operations Center (NOC) to provide customers with recommended Courses of Action (COA).
Duties and RESPONSIBILITIES:
Reports to the VTC Customer Service Team Lead.
Receive Tier I, II, and III phone calls, emails, and Remedy tickets for troubleshooting issues with VTC equipment.
Provides support and services supporting a DoD organization with video-teleconferencing services.
Work with GVS customers via phone and email to resolve real time issues.
2 to 4 years’ experience with hands-on working knowledge of videoconferencing
Knowledge of video connectivity over IP
Experience and strong familiarity with some or all of the following: Cisco Telepresence Family – Codian, MSE, and VCS Expressway; Polycom – RMX, DMA, CMA and MGC
EDUCATION & EXPERIENCE:
Typically requires bachelor’s degree and two to four years of related experience.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.