HCA, Hospital Corporation of America Patient Registrar in Fort Walton Beach, Florida


. Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels

. Ensure charts are completed and accurate

. Verify all insurance and obtain pre-certification/authorization

. Calculate and collect patient liable amounts

. Ensure that all necessary signatures are obtained for treatments

. Answer any questions and explains policies clearly

. Process patient charts according to paperwork flow needs and established productivity standards

. Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions

. Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information

. Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule

. Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers

. Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.

. Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.

. Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy

. Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.

. Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action

. Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer

. Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient’s medical record and financial file

. Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments

. Price, key, and detail patient charges. Burst charts for distribution to physician’s billing service, medical records, ancillary departments, and the business office. Check for double charges on all accounts

. Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents

. Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action

. Acknowledge, file, and send MOX messages via Meditech

. Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests

. Escort patient to his/her destination or refers patient to an available escort

. Activate all pre-registered patients that have reported for services

. Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment

. Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards

. Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues

. Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

. Other duties as assigned



. Communication - communicates clearly and concisely, verbally and in writing

. Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

. Interpersonal skills - able to work effectively with other employees, patients and external parties

. PC skills - demonstrates proficiency in PC applications as required

. Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

. Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately


This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to

provide such care may be gained through education, training or experience.

Age Groups: Birth - 1 year (infant), 1 - 11 years (pediatric), 12 - 16 years (adolescent), 17 - 64 years (adult), 65 – Life Span (geriatric)


. High school diploma or GED required


. At least one year of registration experience preferred

Job: *Admitting Registration Clerical & Scheduling

Title: Patient Registrar

Location: Florida-Fort Walton Beach-Fort Walton Beach Medical Center

Requisition ID: INT-08945-129129