Aetna Account Client Manager in Fresno, California

Req ID: 44192BR

POSITION SUMMARY

Our Small Group Account Client Managers focus on retention & support of our SG customers with small group self funded (Aetna Funding Advantage) and fully insured (KWYH & ACA) business. We interact daily with small groups and their brokers/agents, and seek to provide excellent service to our customers.

Position is office based. However, candidates can reside & report to local offices in:

Arlington, TXAtlanta, GA Blue Bell, PA Fresno, CAJacksonville, FL

Fundamental Components:

Our Account Client Managers support our SG brokers and customers, and interact with them daily on renewal/retention activity including renewal review, process and timing. In addition, our SG Account Client Managers help customers review/access available reports, along with providing general support on ad hoc plan administration inquiries. Our team helps customers connect with functional support areas when appropriate, including billing & eligibility within an assigned book of business.

BACKGROUND/EXPERIENCE:

0-1 year relevant experience.

Strong account management and sales orientation.

Excellent communication skills (written/verbal)

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Life and Health Insurance License is required upfront OR within 90 days of hire

FUNCTIONAL EXPERIENCES

Sales & Service/Account Management (Broker Client Mgmt.)- 1-3 Years

Insurance Experience a Plus!

Self Starter

TECHNOLOGY EXPERIENCES

Microsoft Outlook/1-3 Years/End User

Microsoft Word/1-3 Years/End User

Microsoft Excel/1-3 Years/End User

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service