Travelers Field Property Claim Technical Specialist-SF Valley/IE/LA/OC(Sr level) in Glendale, California



Field Property Claim Technical Specialist-SF Valley/IE/LA/OC(Sr level)

Target Openings:


Primary Job Duties & Responsibilities:

  • Handles 1st party Property claims of moderate to high severity and complexity as assigned.

  • Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

  • Broad scale use of innovative technologies.

  • Investigates and evaluates all relevant facts to determine coverage damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies.

  • Secures recorded or written statements as appropriate.

  • Establishes timely and accurate claim and expense reserves.

  • Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

  • Negotiates with multiple constituents, i.e.; contractors or insured's representatives and conveys claim settlements within authority limits.

  • Writes denial letters, Reservation of Rights and other complex correspondence.

  • Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.

  • Meets all quality standards and expectations in accordance with the Travelers Knowledge Guides.

  • Maintains an effective diary system, captures all required data accurately and documents claim file activities in accordance with established procedures.

  • Manages file inventory to ensure timely resolution of cases.

  • Handles files in compliance with state regulations, where applicable.

  • Provides excellent customer service to meet the needs of the insured, agents and all other internal and external customers/business partners.

  • Determines when to refer claims to Travelers Investigative Services and/or Subrogation Unit.

  • Identifies and refers claims with Major Case Unit exposure to the manager.

  • Performs administrative functions such as expense accounts, time off reporting, etc. as required.

  • Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.

  • Actively provides mentoring and coaching to less experienced claim professionals.

  • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

  • Obtains experts as needed.

  • CAT Duty as assigned

Job Opening ID:


Environmental/Work Schedules/Other:


  • Exposure to Excess Noise - Occasionally

  • Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently

  • Exposure to Variable Weather Conditions - Frequently

  • Operate or work around moving machinery - Occasionally

Work Schedules:

  • Weekend work hours - Occasionally

  • Overnight work hours - Occasionally

  • Holiday work hours (Federal and religious) - Occasionally


  • Travel - Occasionally

  • Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given.

  • Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.

  • As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

  • Interpersonal and customer service skills - Advanced

  • Organizational and time management skills - Advanced

  • Ability to work independently - Advanced

  • Judgment, analytical and decision making skills - Advanced

  • Negotiation skills - Advanced

  • Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Advanced

  • Investigative skills - Advanced

  • Ability to analyze and determine coverage - Advanced

  • Analyze, and evaluate damages - Advanced

  • Resolve claims within settlement authority - Advanced

Job Category:


Job Summary:

  • Under general supervision, this position is responsible for handling first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate to high severity and complexity.

  • Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

  • Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

  • This job does not manage staff.

  • This is a senior level outside property adjuster position handling larger losses. THIS POSITON IS NEEDED IN THE FOLLOWING TERRITORIES Candidates will need to reside in one of these areas:

  • San Fernando Valley

  • Inland Empire

  • Los Angeles / South Bay

  • Orange County

Position Type:


Education, Work Experience & Knowledge:

  • Bachelor's Degree preferred.

  • General knowledge of estimating system Xactimate preferred.

  • Customer Service experience - preferred

Physical Requirements:

  • Operates standard office equipment - Continuously

  • Sitting (can stand at will) - Continuously

  • Standing - Frequently

  • Lifting items up to 50 pounds - Occasionally

  • Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Occasionally

  • Use of Keyboards - Sporadic

  • 10-Key - Continuously

  • Working in a confined or restricted area spaces such as attic, staircases, entries and crawl spaces - Occasionally

  • Driving - Frequently

Minimum Qualifications:

High School Diploma or GED required. A minimum of 3 years of Personal Insurance or Business Insurance Property claim handling experience required. Valid driver's license required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Valid passport preferred.

Primary Location:

Diamond Bar - California - United States

Secondary Location:

Glendale - California - United States, Los Angeles - California - United States