HCA, Hospital Corporation of America Center Manager CareNow Urgent Care in Goose Creek, South Carolina
Seeking a Center Clinic Manager to function in a strategic leadership position that will manage the overall operations of our CareNow facility , ensuring a vision and strategy for future growth. The Clinic Manager also provides expertise to ensure all patients receive high quality, efficient care. We are seeking a great addition to the team who feels patient care is as important as we do.
The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 800 practices,78 urgent care clinics, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated healthcare professionals and innovative leaders who are committed to excellence in every aspect of their career.
We offer an excellent benefits package, competitive salary and growth opportunities. Join our team and share your skills and talents with the nation's largest private provider of healthcare services.
DUTIES INCLUDE BUT NOT LIMITED TO:•Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction scores. •Places an emphasis on patient quality, convenience and customer service. •Supervises, orients, trains and cross trains clinic staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed. •Participates in the development and leads the execution of clinic goals and objectives in support of HCA, PSG and Urgent Care Service Line goals and objectives. Clearly communicates goals and objectives to employees. •Supervises staff in accordance with Healthy Work Environment standards. Follows company policy for employee timekeeping, attendance tracking and absence management. •Participates in all ordinary functions of management including interviewing and selection of clinic staff, disciplinary actions and performance evaluations. •Pursues opportunities for personal and professional growth. Identifies and mentors potential candidates for promotional opportunities. •Addresses individual or team performance deficiencies. Handles patient and visitor issues and complaints. Provides feedback and follow-up training to employees. Recognizes good performance. •Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement. •Creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards. •May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a staff position to fill open shifts. Is On Call for clinic operations 24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotation. •Monitors patient flow to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by Web Check-In and other technology as available. •Creates a physician-driven culture. Provides support as needed and requested to providers. Actively consults with providers to ensure optimal conditions in the provision of patient care. •Oversees all clinic staff and activities to ensure the correct and timely provision of all services. Follows company established scripts and protocols including Patient Triage and Patient Call Backs.
3 years of experience in a Medical Office setting
Bachelor’s Degree preferred
1 year(s) of experience in the supervision of staff
RN, LPN, MA, NCT, RT or other applicable clinical license preferred
Office Laboratory Assistant License if required by the state required
Job: *Directors & Managers
Title: Center Manager CareNow Urgent Care
Location: South Carolina-Goose Creek-Care Now - Goose Creek
Requisition ID: 21167-2035