Deloitte Infrastructure Support Manager, Cloud (Studio Lead) in Greensboro, North Carolina

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard. Infrastructure Support Team LeadUnderstanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. Work you ll doAs a valued member of our team, this position will focus on leading the Cloud team to ensure that the infrastructure is being properly monitored, maintained, and secured to Deloitte Digital s standards. They will be accountable for ensuring that issues are addressed within defined SLAs, agent queues are properly prioritized, as well as contribute to the process of creation and updating operational processes that US and USI resources will follow in supporting the infrastructure. The Cloud team focuses primarily on building and supporting the infrastructure required for hosting solutions for our clients.Provide leadership to the Cloud teamPrioritize issues within ticketing systemFunction as a SME for security compliance within the Greensboro studioAssist in training practitioners in topics specific to the Greensboro studioDevelop documentation where requiredCollaborate in defining and maintaining operational procedures relevant to the CloudAct as point of escalation for incident management processHandle on-call during off-peak hours to respond to support service issues. The teamAt Deloitte Digital we work with some of the world s largest brands. Our cross-discipline teams put our creative and technology chops to the test. Studio-based teams complement our road warriors to deliver engaging new solutions for our clients.Learn more about Deloitte Digital. This role is studio based out of our Greensboro, NC studio. Qualifications Required:5 years of related technical and managerial experience2 years of supporting Cloud environmentsKnowledgeable in supporting both Windows and Linux environments, scripting, networking concepts, and automation implementationExcellent interpersonal and customer service skills.Skilled in effective IT service management processes and procedures.Ability to approach technical challenges from a business perspective.Ability to problem solve, resolve conflicts, attend to details, and execute. How you ll growAt Deloitte Digital, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills, work with industry-leading talent on a daily basis, in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career, while delivering products and services to Fortune 500 clients. Explore Deloitte University, The Leadership Center. BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. Deloitte s cultureWho says work can t be fun? At Deloitte Digital, the worlds of business, creative, and technology intersect to transform the way we work, play, and communicate. We can t quite put our finger on it, but that combo creates something kind of magical. In studios or on the road, we believe in our people, and we understand that quality of life directly impacts quality of work. We pride ourselves on our flexible work environment and distinctive culture.Learn more about life at Deloitte Digital. Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. Recruitertips[JP1] We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to.Check out recruiting tips from Deloitte professionals.kwdeldigsaberusakwdeldigallddusakwdeldigdmcmarkcontusa kwdeldigdmcanalytusa [

About Deloitte

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Category: Management Consulting