IBM IT Management Consultant - Network Consulting Services in GUADALAJARA, Mexico
Be on duty and accountable to ensure Global Network health with focus on assigned region but will overlap and cross other regions and time zones as necessary to drive or assist with critical network faults impacting business or IT systems functionality.
CCNA certification is mandatory along with 3 years plus of network operational experience. Good verbal and writing communication in English and Spanish. ITILv3 certification. Bachelor's degree in Computer Science, Telecommunications or related field preferred or relevant work experience. Manage a network fault detection tool such as Solarwinds and all activities and tasks to restore network services at all basic levels. This will include working and communicating with the site contact to isolate and identify root cause to resolve. Cabling, power, environmental and device health and circuit fault needs to be inspected and managed to rule out physical issues. Deeper analysis needs to be conducted on configuration, IOS, BUG and any other firmware or software defect as needed. 4-6 years of experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.