Marsh & McLennan IJP- Lead Implementation Analyst - Implementation ANZ - Benefits Admin AP ISS in Gurgaon, India

IJP- Lead Implementation Analyst - Implementation ANZ - Benefits Admin AP ISS


For the position of: Lead Implementation Analyst (C1)

No. of Positions: 01

Department: ANZ Implementation

Location: Gurgaon

Mercer is pleased to announce an opening for the position of Lead Implementation Analyst. Applications are invited from eligible internal applicants.

Please view the information below for the open position.

Duties & Responsibilities:

  • Develop/Build Process Maps/Flowcharts

  • Meet Project SLA's

  • Communicate Project requirement/ Queries to offshore/onshore project stakeholders/contacts

  • Follow Reporting/Documentation procedures

  • Ensuring compliance of all internal and client policies

  • Updation of process documents

  • SLA monitoring and discussion

Note: Applicants should be flexible working in shifts

Skills Required:

Knowledge & Skills:

  • Proficient in Excel

  • Fair knowledge of Superb

  • Good knowledge of Superannuation Domain

  • Preferred knowledge of VBA/ SQL

  • Good Analytical Skills

  • Awareness on Project Management methodologies

  • Sound knowledge of SDLC concepts

  • Should be able to understand/communicate project requirements to offshore/onshore stakeholders


Behavioral Competencies:


Expected Proficiency Level




Communicates with Impact


Applies Critical Thinking


Drives for Results


Creates Solutions


Pioneers New Approaches


Builds and Maintains Relationships


Develops Self

Complies with Mercer Processes


CompetenciesExpected Proficiency LevelDevelopingProficientAdvancedCommunicates with ImpactPApplies Critical ThinkingPDrives for ResultsPCreates SolutionsPPioneers New ApproachesPBuilds and Maintains RelationshipsPDevelops SelfComplies with Mercer ProcessesEducation:

  • Graduate from a reputable institute in any stream


  • Minimum 2.5 years work experience

  • Minimum 12 months experience as a Senior Implementation Analyst/ Lead Implementation Analyst

  • Should have at least “Meets Expectations” or equivalent rating in last appraisal

  • Should not be under any Performance Improvement Plan, or had any official Disciplinary action within the last 3 months

  • Should not have applied for any other IJP within Mercer within the last 3 months


  • Please note that the relocation assistance shall not be provided for the said position

  • Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone

  • Mention your employee id and official email address in the resume

Job Operations

Primary Location IN-HR-Gurgaon

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Req ID: GUR007SU