IBM Network SME in GURGAON, India
Title : Network SMEAbout IBMIBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you are: As an Network SME you will apply your deep expertise in Networking, Routing and switching. Aside from you will apply your expertise to provide hands-on assistance to any of the infrastructure areas as required. What you’ll do: As an Subject Matter Expert you will
Level 3 and Subject matter expert support for Incident Management / ticket resolution (Cisco and Juniper (Switch & Routers)
- Providing consultation during the planning and implementation of successfully tested new technologies
Performance tuning of network devices and creation of SOP
Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
Planning and Perform upgrade of network and devicesWork with Hardware/Software Vendors to resolve problemsProvide technical inputs for weekly/monthly customer service review reports
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Install, maintain and troubleshoot network equipment to include routers and switches, perform fault and problem management to ensure services are maintained according to the levels defined.
Experience in Configuration of Cisco ASR, 2600, 3800, 7200 Series Routers and 4500, 6500 Series Core-Switches & 2950, 3500, 3750 Series Access Layer Switches.
Experience in Configuration of Juniper Devices.