Pearson Product Information Administrator in Harlow, United Kingdom
Product Information Administrator
At Pearson we’re committed to a world that is always learning and to our talented team who make it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Working with the Price & Availability team within the Product Information Department this new role will support the Price & Availability Manager. The role will involve working with the wider Product Information team members and neighbouring teams in Production and Inventory, Customer Services, Sales teams, and global Pearson offices, and will have some direct contact with customers and third parties.
Specific duties include, but are not limited to, the following
Within the team help to resolve price and availability queries for Pearson Products with particular attention to key vendors
Carry out ad hoc and routine tasks to improve the quality and timely availability Pearson product data
Support the process for establishing new Price and Availability reports sourced from our Pearson InfoCentre, including customer support, test reports, resolving implementation queries.
Maintain the tracking document to monitor customer take-up of the new services, and provide a monthly report on progress to PI Manager.
Provide support for the Pearson InfoCentre Mailbox, over time answering product queries, reviewing/responding to ftp issues, and report delivery queries - escalating issues as appropriate.
Contribute to ensuring reference documentation is kept up-to-date, by being alert to issues and helping to ensure that new developments are correctly reflected in our reference material.
Carry out product-level data updates to systems, in line with policies and procedures, to improve data integrity, completeness, and timeliness. Data entry work will be a mixture of manual input and the use of data loader techniques.
Other duties and responsibilities may be assigned.
Good communication skills - both oral and written
Excellent attention to detail
A professional approach to work is required
Good organisation skills are essential
Ability to work on own initiative as well as part of a small team
Ability and readiness to focus on time-consuming detailed tasks
Proficiency in MS Excel and Google Sheets
Respect for and ability to meet deadlines
Familiarity with the use of Googledrive and shared documents will help to ensure a quick-start in the role.
Previous experience in any environment handling data would be helpful
Previous experience in a customer support role would be relevant
Primary Location: GB-GB-Harlow
Work Locations: GB-Harlow-Edinburgh Gate Edinburgh Gate Burnt Mill Harlow CM20 2JE
Employee Status: Fixed Term
Job Type: Standard
Shift: Day Job
Job Posting: Aug 29, 2017
Req ID: 1714519