Aetna Customer Experience Data Scientist in Hartford, Connecticut

Req ID: 45675BR

POSITION SUMMARY

Leads and participates in the development, validation and delivery of algorithms, statistical models and reporting tools. Solves complex analytical problems.

Fundamental Components:

Develops and/or uses algorithms and statistical predictive models and determines analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes

Performs analyses of structured and unstructured data to solve multiple and/or complex business problems utilizing advanced statistical techniques and mathematical analyses and broad knowledge of the organization and/or industry

Collaborates with business partners to understand their problems and goals, develop predictive modeling, statistical analysis, data reports and performance metrics

Develops and participates in presentations and consultations to existing and prospective constituents on analytics results and solutions

Interacts with internal and external peers and managers to exchange complex information related to areas of specialization

Use strong knowledge in algorithms and predictive models to investigate problems, detect patterns and recommend solutions

Use strong programming skills to explore, examine and interpret large volumes of data in various forms

Anticipates and prevents problems and roadblocks before they occur

Demonstrates strong ability to communicate technical concepts and implications to business partners

BACKGROUND/EXPERIENCE desired:

5 + years of progressively complex related experience.

*SQL, Python, R, Tableau, Excel, Powerpoint required

*Customer experience and journey mapping experience required

*Experience pulling and summarizing insights and trends and presenting recommendations

*Experience with business thinking and principles specific to identifying customer pain points and drivers of satisfaction and retention

*Experience in measuring initiatives and programs and summarizing results.

*Demonstrates proficiency in most areas of mathematical analysis methods, machine learning, statistical analyses, and *predictive modeling and in-depth specialization in some areas.

*Strong knowledge of advanced analytics tools and languages to analyze large data sets from multiple data sources.

*Anticipates and prevents problems and roadblocks before they occur

*Demonstrates strong ability to communicate technical concepts and implications to business partners

*Experience with customer experience or marketing concepts such as surveys, digital experiences, cross-channel interactions desired.

EDUCATION

The highest level of education desired for candidates in this position is a Master's degree.

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.