Aetna Customer Experience Data Scientist in Hartford, Connecticut

Req ID: 45674BR


Position Summary/Mission:

Manages and is responsible for the successful delivery of the algorithms, statistical models and reporting tools to meet business needs. Acts as the analytic team lead for large and complex projects involving multiple resources and tasks, providing individual mentoring in support of company objectives.

Fundamental Components:

Develops complex algorithms and statistical predictive models and determines analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes

Performs analyses of structured and unstructured data to solve multiple and complex business problems utilizing advanced statistical techniques and mathematical analyses and specialized expertise in the organization and/or industry.

Applies analytical rigor & statistical methods to analyze large amounts of data, using advanced statistical techniques

Manage large & complex analytical projects: data exploration, model building, performance evaluation & testing

Behaves as mentor to junior team members to provide technical advice

Collaborate w/business partners to develop technical/business approaches and new/enhanced technical tools.

Interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced technology / business solutions.


7-10 or more years of progressively complex related experience.

*SQL, Python, R, Tableau, Excel, Powerpoint required

*Customer experience and journey mapping experience required

*Experience pulling and summarizing insights and trends and presenting recommendations

*Experience with business thinking and principles specific to identifying customer pain points and drivers of satisfaction and retention

*Experience in measuring initiatives and programs and summarizing results.

*Demonstrates proficiency in most areas of mathematical analysis methods, machine learning, statistical analyses, and *predictive modeling and in-depth specialization in some areas.

*Strong knowledge of advanced analytics tools and languages to analyze large data sets from multiple data sources.

*Anticipates and prevents problems and roadblocks before they occur

*Demonstrates strong ability to communicate technical concepts and implications to business partners

*Experience with customer experience or marketing concepts such as surveys, digital experiences, cross-channel interactions desired.


The highest level of education desired for candidates in this position is a Master's degree.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.