Travelers Field Support Consultant in Hartford, Connecticut
Field Support Consultant
Primary Job Duties & Responsibilities:
Market / Line of Business Expertise: Assume leadership position in addressing coverage and rate questions. Resolve complex issues related to procedures, workflow and production questions. Manage workflow and procedures to insure consistency across the Enterprise. Expert knowledge of Travelers Product lines Comprehensive knowledge of multiple Business Unit Strategies. Broad knowledge of Travelers Business/Enterprise processes. Broad knowledge of Travelers applications/systems. Expanded knowledge of multiple rating/pricing methodologies and tools. Development of workflow methodology and processes. Represent Business Units in all phases of Enterprise initiatives. Knowledge of underwriting coverages and processes/procedures. Relationship Management: Manage relationship between Business Partners and multiple Shared Services Suites. Manage vendor contracts and relationships. Managing/Mentoring/Developing People: Serves as mentor to other FSA's for multiple lines of business and markets.
Job Opening ID:
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Business Domain Knowledge: Comprehensive knowledge of multiple business areas or products and supporting systems. Demonstrated ability to quickly gather and synthesize information to play a key role on project teams. Planning / Project Management: Assists in identifying FSAs who should participate in a project and provide direction to them as needed. Once assigned to a project, this person is self directed. Independently coordinates activities with others. Independently organizes work of self and others efficiently and effectively. Leadership: Demonstrates ability to independently lead complex projects. Demonstrated skills in managing complex cross functional objectives and / or priorities. Communication: Excellent written and oral communication skills. Demonstrated ability to present information to all levels in the organization. Demonstrated ability to interact with all levels in the organization. This may include cross-functional groups and senior leadership Problem Solving / Analytical / Decision Making. Demonstrates excellent strategic thinking and planning skills. Identifies business needs and presents solutions. Attention to detail. Acts independently. Takes responsibility for own decisions and actions. Resolves escalated issues through coaching, fact finding and consulting with customer. Technology: Expert in MS Office. Working knowledge of Production Systems and Applications. Techniques Utilized: Utilizes Project Services TPMM project methodology.
This individual is recognized as a senior level expert in a minimum of six of the following areas: Travelers' Product lines. Multiple Business Unit Strategies. Travelers' Business/Enterprise processes. Travelers' applications/systems. Multiple rating/pricing methodologies and tools. Development of workflow methodology and processes. Represent Business Units in all phases of Enterprise initiatives. Knowledge of underwriting coverages and processes/procedures. In addition: Manage relationship between Business Partners and multiple Shared Services Suites. Actively participates in business unit leadership meetings and conferences. Negotiate and resolve conflicting priorities across Business Unit leadership. Responsibility for managing/assigning work.
Education, Work Experience & Knowledge:
BS or BA degree or blend of education and equivalent experience. Previous experience directing work of team members.
Minimum of 7 years insurance or related industry experience.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Hartford - Connecticut - United States