Travelers Senior Client Infrastructure Engineer in Hartford, Connecticut
Senior Client Infrastructure Engineer
Primary Job Duties & Responsibilities:
Develops tactics and operational plans in alignment with strategic objectives for assigned technologies and projects. Drives the execution of departmental and corporate programs. Leverages infrastructure technology to develop and/or redesign technology solutions. Builds, leverages, and maintains effective alliances across technical and business community. Interacts with customers to achieve efficient, effective results. Multi-tasks, prioritizes according to business priorities and production availability requirements. Seen as a technical expert within service delivery organization (SDO) and consults across SDOs. Other duties as assigned.
RES Expertise Required / Certification Preferred
PowerShell Scripting Expertise Required
Advanced troubleshooting, including enabling/reading logs, documenting test cases and attempted fixes
Skills in vendor escalation and management
Ability to lead a mid-sized technical project from start to finish (ex, product upgrade, new GPO, new package that will impact users, low impact infrastructure upgrade)
Expert in Windows operating systems, 7, 10, 2012 R2
Expert Skills of Microsoft Windows Operating Systems and System Registry
Strong Citrix XenApp / XenDesktop skills
Expert level experience RES Automation Manager, RES Workspace Manager and RES App Store
Knowledge of MDT
Experience with SysInternal tools
Expert level Scripting Skills (Batch Files, VBScript, PowerShell, WiseScript, Python)
Ability to assist with System Images, Software Update Deployments, Vulnerability Remediation Methods, Change Management, System Engineering Lifecycle Documentation, System Migrations and Deployments,
Ability to triage scenarios to and redirect to or bring in additional subject matter experts for problem resolution
Effective organizational, writing, and communication skills
Works in conjunction with clients to eliminate gaps and inconsistencies in the initial information system architectures to ensure that solution meets client needs and to develop relationships with clients
Shows willingness to work with numerous support teams including testing, development, architecture, network, and program management to ensure that all related database necessities are warranted and provided
Expert knowledge of Microsoft App-V
Active directory and Group policy management
Tanium knowledge would be a plus
Job Opening ID:
Weekend work hours, Overnight work hours, Holiday work hours (Federal and religious) as needed
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Expert knowledge of one or more of the following technical skills: Foundational IT Infrastructure Operating Systems Software Knowledge of process discipline and IDLC methodology
Under limited supervision, demonstrates a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at a tactical level and manages the effective use of technology resources for assigned projects and functions. May direct assigned project staff to design, develop and/or implement large, complex technology solutions supporting one or more business and/or technology area. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and/or participates in the design and development of database systems. Strong ability to multi-task in an environment of constantly changing priorities. This job is a team lead.
Education, Work Experience & Knowledge:
Bachelor's degree in Technology or a related field preferred. 7 years of experience in Technology preferred. 2 years of experience as a technical lead preferred. Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.
Operates standard office equipment, and Sitting (can stand at will)
High School diploma or equivalent required. 5 years of experience in Technology required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Licensing or Certificates:
Hartford - Connecticut - United States