Travelers Sr User Experience (UX) Lead in Hartford, Connecticut



Sr User Experience (UX) Lead

Target Openings:


Primary Job Duties & Responsibilities:

Serves as the key point of accountability for UX efforts at the program level. Advocates for user-centered design approaches. Helps to recruit and grow a team of outstanding UX professionals by providing vision, coaching, and mentorship. Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail. Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards. Ensures adherence to UX guidelines across programs and projects. Sets UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects and programs. Ensures research, visual design, information architecture, and interaction design roles are adequately resourced. Plans and conducts user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions. Creates and oversees delivery of artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. May manage vendor relationships for outsourced UX activities. Perform other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Outstanding communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing/ prototyping software. Expert in conducting end user research and interviews Proven ability to instill usability as a core value within a large organization's culture.

Job Category:

Business Analyst/Quality Assurance, Information Systems

Job Summary:

Under general supervision, is self-directed and works independently on a program of work that is typically large scaled and of high complexity. UX lead partners with a collaborative, cross-functional team to research, design and usability test digital experiences. This job does not manage others This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor)

Position Type:


Education, Work Experience & Knowledge:

Typical incumbent experience level 8+ years Experience advocating for user design at an organizational level.

Physical Requirements:

Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)

Minimum Qualifications:

Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States