IBM LA Staffing Support Professional in HEREDIA, Costa Rica

The IBM LA Staffing Support Professional primary role is to support the Latin-American staffing team to staff IBM short and long-term consulting projects. Support is given through tools support and administration, report creation, demand maintenance, control and tracking.General Expectations:Awareness of business activities and business needsExchanges information, ideas and concepts.Requires negotiation to achieve coordination.Utilizes a significant amount of innovation to identify and solve technical problems.May recommend and implement improvements to existing technical procedures based on understanding of new technologies.Working individually or as a team member, may set work priorities within well established procedures and objectives.May provide coordination of activities.Accountable for individual and/or team results, and for the impact of those results on interrelated activities or projects.Key responsibilities:1. PMPs creation, control and tracking.2. Headcount Control by Service Line3. Hiring and Demand Follow-ons, Supply Process, and Reports4. Headcount Dynamics (add, exits, demands and productivity)5. Data Quality clean ups6. TRAM Support: creation and maintenance.

Excellent communication skillsNegotiation skillsAbility to work under pressure, prioritize and provide timely solutions to the Project Contacts and Clients.Detail OrientedStrong organizational and time management skills; ability to continually prioritize time and tasks in line with changing requirements and business objectives.Intermediate Excel knowledgeExperience working on client projects or minimum 2 years of customer service experience

Operations/Infrastructure

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.