IBM Brokerage System Engineer in Hyderabad, India

About IBMIBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation. Business Unit IntroductionIBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you are:

  • You will apply your expertise in developing and implementation of the solution architecture.

  • You will also be working on product customization, integration and extensions required for the solution to meet the customer’s expectation.

What you will do:

  • Triaging, diagnosing, troubleshooting and documenting tickets, referring more complex tickets to Tier 2, supervisor or other technical staff.

  • Follow RCA process; engage Engineering and other stake holders as and when required.

  • Filter and deflect the known issues, identify workarounds and optimize Engineering time in handling escalations.

  • Work closely with Engineering; reproduce the issue in Dev instance with all tools, identify RC and point out defects in code to facilitate quick Engineering resolution.

  • Periodic check points with all stakeholders to insist customer SLAs / priority while resolving customer escalations.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • 5 years of overall IT experience

  • 2+ years of experience with IaaS covering Compute, Network & Storage across multiple public cloud providers including AWS, Azure, & SoftLayer

  • Exposure to ITIL aligned teams (Problem Management)

  • Cloud Solutioning expertise (expertise w/ AWS, Azure, SoftLayer, vCD, WAP etc.)

  • Some experience with one or more flavors of Linux is required

  • Knowledge and experience with virtualization technology is highly desirable

  • Ability to understand complex systems and business modeling concepts, business systems development and analysis.

  • Java, RDBMS / SQL Experience is preferred

Client Innovation Center (CIC)