IBM Service Level Analyst in Hyderabad, India

About IBMIBM is transforming to lead. Join the next generation of innovators, inventors and entrepreneurs who are changing the very way the world works. Use breakthrough Cognitive computing to help doctors transform patient care, bankers reduce risk, businesses extract critical insights and clinicians diagnose and treat rare pediatric diseases. There is no better place to launch or further your career. Business Unit IntroductionIBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.Who you are:

  • You will responsible for collecting, and validating data input and create reports on a daily, weekly and monthly basis.

  • You must be able to follow up on the operation on the account on a daily basis, and use analytic skills to provide correct and valuable information in the reports.

  • You should also be able to explain and present the reports and the meaning of the reports on calls with the account team, technical competences as well as on calls with the Client.

  • Your role involves interfacing between groups that have a need for reports and the Service Delivery to request the report and manage its delivery. \

What you’ll do:

  • Generate reports on a daily, weekly and monthly basis for the account and the client

  • Establish the sample report, conducting review and approval with account team

  • Participate in meetings with other competences, the account and the Client

  • Perform complex calculations

  • Update SLA towers to the Service report

  • Conduct review

  • Monitor and analyze

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • Understanding on ITIL principles.

  • Understanding of controls & audit readiness.

  • Understanding of team and people management.

  • Understanding of IBM and competitor IT landscape.

  • Data entry experience

  • Ability to work under time and workload pressures and to set deadlines

  • Working experience MS Office applications

  • Willingness to work and communicate with individuals from different culture/background

  • Project Management skills would be beneficial

  • Able to work independently and drive progress

Client Innovation Center (CIC)