Steris Manager, Clinical Operations in Indianapolis, Indiana

Our Mission: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Who we are: STERIS is a growing provider of infection prevention and other procedural products and services through our family of wholly owned subsidiaries, including: IMS, US Endoscopy, Albert Browne Limited, Eschmann Holdings Limited and Synergy Health Limited, among others.

Clinical Operation Manager

Summary

Oversees the management and facilitates production and quality within contracted facilities. Ensures customer’s expectations are met by managing activities and complying with contractual obligations. Provides on-site support, training and communication to contracted facilities SPD management and personnel. Ensures SPD compliance with the Department of Health, JCAHO, OSHA, CDC, AAMI and AORN standards and facility policies and procedures.

Essential Job Functions

  • Demonstrates complete understanding of Central Sterile Processing Management (CSPM) and Surgical Endoscopy Solutions (SES) processes and the ability to manage, train and implement in a contracted facility.

  • Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services and programs in conjunction with the contract and IMS to improve client service.

  • Implements an efficient means of communicating with contracted facility, IMS employees, and IMS management to ensure quality. Conducts regularly scheduled meetings with contracted facility management to provide timely updates of project objectives and resolve any barriers. Conducts meetings with IMS employees on a regular basis to communicate timely updates of project objectives and resolve any barriers.

  • Interviews, hires, assists with training, coaches and disciplines employees to meet company objectives and customer requirements. Direct manages personnel of contracted facility if outsourced.

  • Provides weekly updates to DSPW and submits to IMS Corporate in a timely manner.

  • Reviews/updates the implementation plan weekly to ensure target dates are met and barriers identified.

  • Abides by all company and contracted facility safety and health policies, and procedures.

  • Maintains professional relationships with all contracted facilities departments, as necessary and within contractual guidelines, to ensure effective, efficient support to the patient caregivers as it relates to the scope of the contract.

  • Demonstrates comprehensive understanding of the facility contract and the project implementation plan.

  • Educates and assists in training of client facility management staff in all aspects of contracted services. Conducts facility employee assessment to develop baseline knowledge level to identify opportunities for education/training to improve SPD processes.

  • Manages contracted facilities within budget as specified in facility contract and initial costing performance statements; maintain systems for the preservation of IMS and client facility resources such as surgical instrumentation.

  • Resolves client issues in a timely and efficient manner.

  • Submits and tracks contracted facility productivity and statistical reports to IMS and client as necessary.

  • Ensures proper operational processes are followed by all members of the IMS team in conjunction with the Department of Health JCAHO, OSHA, CDC, AAMI, AORN standards and facilities goals and policies.

  • Ensures accuracy and completeness of all administrative documents and functions (time records, count sheets, inventories, billing, etc.) required by the contracted facility and IMS corporate.

  • Ensures proper training of IMS employees. Ensures that monthly in-service programs are being conducted and documented.

  • Ensures proper IMS coverage at the facility.

Supervisory Responsibilities

  • Provides supervision and coordination of SPD team including coordinators and technicians at the assigned facilities. May supervise facility staff if contract calls for outsourcing.

Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor's degree (B. A.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience. Previous experience as an SPD Manager/Supervisor preferred.

Computer Skills

  • Requires thorough working knowledge of Microsoft Office applications.

Certificates, Licenses, Registrations

  • Certification as a Central Sterile Supervisor/Manager or ability to obtain certification within 12 months of employment strongly preferred.

Other Skills and Abilities

  • Extensive medical instrument/ equipment knowledge preferred.

Other Qualifications

  • Ability to work in a high stress, constantly changing environment. If assigned to travel, must maintain valid driver’s license, current vehicle insurance and valid credit card.

  • Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to use hands, sit and talk, see and hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 40 pounds and push/pull in excess of 100 pounds.

  • Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually quiet.

STERIS plc is a $2B+, publicly traded (NYSE: STE) organization with more than 14,000 employees worldwide. We are dedicated to providing our Customers with innovative infection prevention, decontamination, and health science technologies, products and services. Visit https://www.steris.com/about/careers/ to learn more.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

We assure you that your opportunity for employment depends solely on your qualifications. Those applicants requiring reasonable accommodation(s) to complete this application and/or during the interview process should notify a representative of the Human Resources department at 440-392-7047.

Requisition ID: 15537