McKesson Data Integrity Team Lead in Irving, Texas

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Current Need

Data Integrity Team Lead

Position Description

  • Support team and team associates responsible for the creation and maintenance of customer accounts, items or vendors.

  • Supports team manager and performs management duties when manager is absent or out of office.

  • Assists management with hiring processes and new team member training.

  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.

  • Communicates company goals, safety practices, and deadlines to team.

  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

  • Participate in all necessary meetings (specific to domain – i.e., item team /specialty team should participate in all Product Launch meetings.).

  • Maintain a “customer first” attitude at all times.

  • A successful candidate will focus on employee engagement and development, customer satisfaction, and shareholder value.

  • Serve as SME in domain

  • First line of escalation in resolving identified issues/defects

  • Lead daily workflow by monitoring work queues assigned by supervisor

  • Perform quality control checks on associate work cases.

Training and Development

Conduct new hire training and determine training schedule and checkpoints. Develop the knowledge and skills of newly hired employees. Ensure that the team and team members can meet its current and future business objectives, and deliver quality products and services that meet customers’ needs. Help individuals reach their potential, help to build employee satisfaction, making it easier to attract and retain a quality workforce.

Operational Excellence

Incorporate best practices by enhancing systems and procedures to support business needs ; Champion new initiatives and acts as a catalyst for change; Ensure business processes are in place which point to opportunities to improve business results and/or customer satisfaction; Initiate and implement process re-engineering and develop appropriate measurements for defect analysis; Actively engage with all internal departments in reducing defects; Makes decisions on administrative or operational matters that ensure effective achievement of objectives; Regularly interacts with high level individuals within the organization. Interactions involve controversial situations, customer negotiations, and influencing/persuading other senior level managers; Resolve supplier issues and assist team in the achievement of production and scorecard goals; Ensure a high level of quality and responsiveness to customer's questions and issues.

Issue Resolution

Provide complete and timely resolution to escalated issues and situations of customers and stakeholders. Maintains documentation related to keeping the Issue Resolution Log current. Interact with customers to provide and process information in response to inquiries, concerns, and urgent requests about services and needs.

Stakeholder/Customer Engagement

Maintain an understanding of internal and external customer needs and issues, as well as how business processes affect customer satisfaction; Ensure business measurements are in place to deliver a high level of quality and responsiveness to customer's questions and issues; Work closely with stakeholders to assure customers and financial success; Ensure business processes are in place, which point to opportunities to improve business results by driving down issue resolution cycle time and quality issues; Support process improvements that will allow us to achieve our aggressive business goals while at the same time meeting our employee and customer satisfaction goals; Partner with business owners to improve customer experience and margins

Minimum Requirements

2 years customer service experience

Critical Skills

  • Master Data process knowledge preferred and demonstrated leadership skills.

  • Bachelor's degree in business, supply chain, management information systems, information science, computer science, mathematics, or a similar field preferred but not required

  • 1-2 years experience in a professional business environment.

  • Excel Experience – Ability to perform V-lookups and formatting. Pivot-Tables preferred but not required.

  • SAP Experience a plus

Knowledge of reporting packages (Business Objects etc) and other databases a plus.

Additional Knowledge & Skills

  • Strong presentation skills

  • Expert in Salesforce

  • Intermediate to Advanced knowledge of MS Office products including Excel, Power Point and Access.

  • Experience with SAP Vistex is preferred.

Education

HS Diploma or Equivalent

Certifications/Licensure

Physical Requirements

General Office Demands

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Technology

Organization: McKesson Pharmaceutical

Title: Data Integrity Team Lead

Location: Texas-Irving

Requisition ID: 17005931