McKesson Health Systems Program Specialist in Irving, Texas

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Primary Role: Provides customer satisfaction through day-to-day oversight, support, problem identification, and resolution of restricted items. Has thorough working knowledge of internal systems, analytics, quantitative/qualitative research, and contract compliance. Provide support and assistance to multiple Account Managers. Ability to extract and manipulate data from multiple system platforms. The position will have responsibility for the restricted item administration and oversite.

Key Responsibilities:

  • Proficient in extracting/auditing customer compliance data from MCK mainframe, to include, but not limited to; Access, SAP, Business Warehouse, and Business Objects. Builds and maintains customer affiliated Auto-Sub tables (ISM). Extracting data from MCK and customer specific databases.

  • Builds and enhances customer/supplier relations to enhance process improvement. Meet or exceed defined customer service levels that directly influence the department's achievement of targeted customer satisfaction goals.

  • Identify and implement process improvements.

  • Demonstrates organizational and time management skills.

  • Demonstrates subject matter expert (SME) knowledge restricted items process; including supplier agreements, customer eligibility, and financial status.

  • Handle research, reconciliation and negotiations of account issues.

  • Resolve restricted item issues in an accurate and timely manner that provides the highest level of customer satisfaction.

  • Conduct audits to ensure compliance with regulations and SOPs.

  • Establish and maintains good working relationships with internal/external partners.

Expected Outcomes:

  • Customer Satisfaction targets are met or exceeded

  • Contract Compliance Audits performed to schedule and within compliance results

  • Department plan (sales and expense) is met or bettered

  • Customer relationships are maintained or strengthened

  • Employees performance and satisfaction expectations are met or exceed

Minimum Requirements

Entry level position

Critical Skills

  • 5 years Healthcare Practice Management and Medical Billing Experience.

  • Detailed knowledge of Microsoft Office; as well as, data processing and analysis skills.

  • Ability to develop and maintain client relationships.

  • Excellent communication and presentation skills both, written and oral.

Additional Knowledge & Skills

Working knowledge of Microsoft Office as well as data processing and analysis skills


· Functional/Technical:

Pharmaceutical sales industry acumen (including understanding of market dynamics)

Customer relationship management

Financial metrics and basic accounting principles

Project management

Analysis/Business Acumen*

Technical aptitude (MS Office - Excel, Access, SQL, etc.)

Process improvement*

· Managerial


Company Perspective (Seeing the Big Picture)

Planning and Organizing*

Facilitating Change*

· Professional Attributes

Customer Orientation*

Assertiveness and Influence*

Results Orientation and Energy*

Decisiveness and Judgment*

Openness and Candor*

Self Awareness and Accountability*

Conflict Resolution

Creative Thinking


Communication (internal and external)


BS degree or equivalent experience in Healthcare Practice Management or Medical Billing.

Physical Requirements

Incumbents must be able to walk more than a few feet from their workstation. Position may require some business trips during the year that includes an overnight stay.

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Sales/Client Management

Organization: McKesson Pharmaceutical

Title: Health Systems Program Specialist

Location: Texas-Irving

Requisition ID: 17007026