Bank of America Sr Business Control Specialist - Consumer Vehicle Lending in Jacksonville, Florida

Job Description:

Line of business info:

The incumbent will directly support the CVL Product & Pricing Business Development team, and specifically the Bulk/Flow relationships. Core responsibilities are highlighted below, and will be adjusted as needed based on evolving needs of the business.

  • Lead and/or contribute to the documentation and evidencing of management routines, controls and monitoring for selected bulk/flow relationships.

  • Lead and/or support the ongoing oversight for outsourced servicing and collection activities performed for retail automobile loan and lease bulk/flow portfolios.

  • Directly manage, support or oversee operational processes, as required to ensure soundness in practices and to mitigate known and/or potential risks; such as targeted transactional testing, complaint theme analysis and driving issue remediation.

  • Lead and/or support the coordination and execution of third party onsite reviews, including planning, scheduling, participation in transactional reviews, post-review documentation and action plans for items requiring remediation.

  • Lead and/or support the documentation of regulatory remediation controls and monitoring routines for bulk/flow relationships.

  • Maintain a TAR of action items to ensure timely and complete closure of items requiring attention.

  • Interact with third parties and/or Third Party Management to support the required administrative activities in adherence with Enterprise Third Party Management Policy and Standard Operating Requirements.

  • Interact with Operational Risk, Compliance, Legal and other business partners to identify and address emerging and present issues/risks.

  • Support Regulator, Corporate Audit and Credit Review activities that impact assigned bulk/flow relationships.

  • Ensure processes are thoroughly documented with supporting procedures, as required.

  • Manage or contribute to other projects, assignments and duties as assigned.

Enterprise Role Overview:

Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.

Required Skills:

  • Demonstrated ability to communicate with impact and to confidently interface with associates of all levels within and outside of the company; highly effective presentation skills with ability to convey a story to engage and influence

  • Skillful attention to detail; strong legacy of producing high quality work product

  • Intellectual curiosity; successful at overcoming challenges with a "can-do" attitude and win-win outcomes; creative problem solver

  • Analytical expertise; demonstrated ability to research, analyze and problem solve

  • Self-directed with ability to work independently, as well as leading or participating in a cross-functional team environment; not impeded by ambiguity

  • Proven ability to handle multiple priorities in a deadline-intensive environment, as well as seamlessly take on new responsibilities as required

  • Strong Microsoft Office skills (Word, PowerPoint, Visio, Excel, Outlook, SharePoint)

Desired Skills:

  • Business Control, Operational Risk and/or Compliance background

  • Prior Consumer Vehicle Lending experience, and specifically the bulk/flow relationships

  • Automotive lending/leasing servicing and/or collections experience

  • Solid understanding of the associated regulations and governance programs that impact automotive lending and leasing servicing and/or collections

  • Vendor management experience and/or vendor interaction experience

  • QA/QC, testing or audit experience

  • Advanced Microsoft Office skills

Posting Date : 10/10/2017

Location :


  • United States

Travel : Yes, 15% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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