Hilton Chinese Speaking Front Office Agent in Ken, Japan

A Front Office Coordinator with Hilton Hotels and Resorts assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brandメs reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because itメs with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

What will I be doing?

As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front Office Manager with daily Front Office operations
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner

A Chinese Speaking Front Office Agent with Hilton Hotels and Resorts assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brandメs reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because itメs with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

What will I be doing?

As Chinese Speaking Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner

A Chinese Speaking Front Office Agent with Hilton Hotels and Resorts assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brandï¾’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because itï¾’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

What will I be doing?

As Chinese Speaking Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Provide prompt service and actively seek opportunities to drive Guest satisfaction

Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments

Manage, resolve or escalate any and all Guest complaints quickly

Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events

Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule

Attend all Front Office meetings

Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Serve your role and Team in an environmentally-conscience manner

Job: Guest Services and Front Office

Title: Chinese Speaking Front Office Agent

Location: null

Requisition ID: HOT01XXT

EOE/AA/Disabled/Veterans