Aetna Account Manager, Group Health/ Medical Insurance 45229BR in Linthicum, Maryland

Req ID: 45229BR

POSITION SUMMARY

Manage existing client accounts and develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies. Industry experience preferred in group health/medical insurance.

Fundamental Components:

  • Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.

  • Follows through on outstanding issues to the point of resolution (e.g. claims and administration issues.

  • Offers creative product and service solutions to address client's evolving needs.

  • Monitors on an on-going basis client's product lines and services to ensure client's needs are being met.

    BACKGROUND/EXPERIENCE desired:

    *Industry experience in group medical insurance

  • Strong Communication Skills

  • Ability to build strong relationships externally and internally.

  • Ability to Multi-task.

  • Strong Organization Skills

    EDUCATION

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    LICENSES AND CERTIFICATIONS

    Communications/ is desired

    Customer Service/ is desired

    Leadership/ is desired

    FUNCTIONAL EXPERIENCES

    Functional - Products-Medical//1-3 Years

    Functional - Communications//1-3 Years

    Functional - Sales & Service//1-3 Years

    Functional - Leadership//1-3 Years

    TECHNOLOGY EXPERIENCES

    Technical - Desktop Tools/Microsoft Outlook/1-3 Years/

    Technical - Desktop Tools/Microsoft Word/1-3 Years/

    Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/

    Technical - Desktop Tools/Microsoft Word//

    REQUIRED SKILLS

    General Business/Managing Sales Relationships/ADVANCED

    Leadership/Collaborating for Results/FOUNDATION

    Sales/Knowing Customers/FOUNDATION

    DESIRED SKILLS

    Sales/Selling Products and Services/FOUNDATION

    Service/Case Administration/FOUNDATION

    Service/Demonstrating Service Discipline/FOUNDATION

    ADDITIONAL JOB INFORMATION

    This position will allow potential candidate to have the opportunity to be involved with many facets of the Aetna organization. Account management allows the candidate to interact with many matrix partners. It gives the candidate an opportunity to increase his/her understanding of the Aetna business and sets candidate up for positive career opportunities.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    #LI-MC1

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service