WindStream Communications Sr Consultant-Business Analyst in Little Rock, Arkansas
The Sr Consultant position is responsible for driving many functional areas of Subject Matter Experts to identify and close gaps in order to integrate/enhance systems and process. The incumbent will have strong ISG background/knowledge and work to get to one process prior to integration for the functional area and still meet the company goals and objectives, and may cover multiple areas of responsibilities.
• Drives Gap Analysis with IT and all gaps to resolution • Performs Process analysis, gain understanding of strategic plan and technical system set up. • Leads a team of User Acceptance Testers • Leads a team to perform data clean up • Collaborates with others to create end to end view of integration • Establishes Training programs for Enterprise Operations areas (ISG, ERC, SD, & Care) • Identifies and make recommendations to improve processes where applicable • Special projects as assigned • Assists as Back Up and technical resource for other Project leads
Essentials Skills/Abilities: • Leadership and communication skills • Highly motivated and self-directed individual • Strong business domain expertise in the area of ISG processes and systems, with a proven track record of providing results. • Strong technical knowledge • Strong project leadership skills and execution focus to drive results through performance – both at the individual level and at the team level.
College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.
Primary Location: *US-Arkansas-Little Rock
Job Category: *Business Processes
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.
Requisition ID: 17003583