Travelers Manager, Internal Communications in London, United Kingdom



Manager, Internal Communications

Target Openings:


Primary Job Duties & Responsibilities:

Drive development and implementation of moderately complex internal communications that directly advance business objectives and strategic priorities, while reinforcing Travelers' culture.

Advise business leaders and initiative teams on communications objectives, strategy, and content for a variety of internal audiences at all levels.

Counsel leadership on communications approach and employee engagement.

Integrate key messages into internal communications.

Demonstrate a general understanding of business strategies and build them into communications approaches and materials. Utilise communications expertise to ensure successful implementation of internal communications.

Manage delivery of communications across internal audiences, partnering with others to ensure a comprehensive and integrated approach.

Identify and manage implementation of internal communications best practices.

Create and deliver internal communications plans using a variety of vehicles and channels for maximum effectiveness and efficiency.

Adhere to enterprise approval processes and guide others in the use of templates and brand guidelines in the development of internal communications materials

Measure effectiveness of assigned internal communications through qualitative and quantitative methods.

Close coordination with marketing and external communications, including media relations, public affairs, executive external speaking engagements, etc.

Perform other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Each individual has responsibility for: Acting in accordance with Travelers Companies' Code of Business Conduct and Ethics, Business Excellence Policy and all HR policies and procedures. Delivering high quality service to brokers and customers in line with our service standards. Complying with all legal, insurance, regulatory, Lloyd's and Sarbanes Oxley rules and guidelines. Acting at all time in compliance with the Treating Customers Fairly outcomes. Working as a team with colleagues within the Company and the Enterprise. Developing strong relationships with our key supporting brokers and customers and all other key external stakeholders. Adhering to the Company's policies and procedures. Keeping adequate records of all transactions undertaken with brokers, customer and all other parties. Continually looking for improvement both from a personal and business perspective.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Advanced ability to communicate effectively verbally and in writing.

Intermediate interpersonal skills

Intermediate presentation skills

Intermediate project management skills, with ability to manage multiple projects simultaneously, within tight timeframes.

Intermediate editing skills.

Intermediate problem-solving skills.

Ability to work effectively both individually and as a member of a team (on team assignments).

Intermediate ability to think strategically.

Demonstrates a broad enterprise perspective and understanding of how initiatives fit into the organisation.

Job Category:


Job Summary:

This leader of the communications function for Travelers Europe, under enterprise-wide supervision, owns and delivers the internal communications and engagement strategy for operations in Europe. This leader will also work in close coordination with marketing and external communications (e.g., media relations, public affairs, executive external speaking engagements, etc.). This includes identifying and keeping Travelers Europe employees aware of business developments and other opportunities in partnership with the European Senior Leadership Team and business units (e.g. Europe Bond and Specialty, Travelers Syndicate Management or Europe Business Insurance); leading the development and execution of communications strategies and plans. Partnering directly with business units and support functions to implement internal communications that enhance and support business objectives and strategy, whilst always reinforcing Travelers' culture. This job is a Supervisor: First level of management with formal direct reports. Responsible for managing the day-to-day activities of direct reports. This level is typically involved performance management and compensation decisions for employees, but does so with direct supervision of more senior level manager.

Position Type:


Education, Work Experience & Knowledge:

Bachelors' degree in English, journalism, communications, marketing, writing or related field preferred.

General and up to date knowledge of contemporary communications techniques.

General and up to date knowledge of appropriate methods and techniques for communicating with multiple audiences.

Physical Requirements:

Operates standard office equipment - Continuously Standing - Continuously Use of Keyboards, Sporadic 10-Key - Continuously

Minimum Qualifications:

Significant experience in communications or a related field.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

London - Greater London - United Kingdom