Travelers Senior Claim Product Manager, BSI in London, United Kingdom



Senior Claim Product Manager, BSI

Target Openings:


Primary Job Duties & Responsibilities:

Claim Strategy: Develop and implement strategies to address and improve claim results. Collaborate with claim management, claim legal and other claim product managers to develop new products to support the claim value proposition, reduce expenses and improve claim results and customer service through workflow and process efficiencies. Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified as areas in need of improvement. Assist with vendor management in support of workflow and process improvement initiatives. Claim Practices Support: Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assist in industry analysis and benchmarking studies. Partner with Claim Europe management, US Bond Claim, Underwriting, Actuarial and Risk management to provide (proactive) commentary, reports and analysis of trends, issues, claims, related portfolio matters or reserving commentary in timely and structured way. Serve as a contact with business partners and to liaise with Claim Europe management on; claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues. Provides Claim Europe management with updates on legislative, regulatory, and market conduct issues in this area. Share accountability with BSI Claim business partners to achieve and sustain quality results. Business Process, Workflow and Technology: Assists in the creation of, implementation and maintenance of claim handling guidelines, policies and procedures for BSI claims. Assists in the development and implementation of claim policy language and endorsements in conjunction with BSI Supports the investigation and implementation of new technologies, in concert with Claim Europe management, to improve processes and increase productivity. Conduct competitive analysis and benchmarking studies. Develop training materials and instruct users on strategies, processes and/or procedures. Other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Each individual has responsibility for: Acting in accordance with Travelers Companies Code of Business Conduct and Ethics, Business Excellence Policy and all HR policies and procedures. Actively engage in risk identification, assessment, control, and reporting including issue/ loss reporting. Manage potential risk within risk appetite, if applicable. Delivering high quality service to brokers and customers in line with our service standards. Complying with all legal, insurance, regulatory, Lloyds and Sarbannes Oxley rules and guidelines. Acting at all time in compliance with the Treating Customers Fairly outcomes. Working as a team with colleagues within the Company and the Enterprise. Developing strong relationships with our key supporting brokers and customers and all other key external stakeholders. Adhering to Company policies and procedures. Keeping adequate records of all transactions undertaken with brokers, customer and all other parties. Continually looking for improvement both from a personal and business perspective.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Advanced knowledge of claim coverage, pricing, marketing strategies and business plans in BSI product lines. Able to interpret information gathered from multiple sources to draw logical conclusions and make sound business decisions for claim and for the business. Able to think strategically and support the Bond and Speciality Claim and business partners' vision and assist in setting short and long term goals and milestones to reach that vision. Able to balance multiple tasks and priorities, and make sound decisions in a timely and efficient manner. Articulates issues in a clear, concise and persuasive manner, both orally and in writing. Listens carefully and attentively; encourages and accepts diverse points of view. Takes initiative to stay informed and keeps others informed. Effectively communicates with a wide variety of internal and Positively influences working relationships within and across organisational lines. Balances local country goals with Enterprise Claim objectives and fosters cooperation throughout the business lines, product lines and Home office and field.

Job Category:


Job Summary:

Under general direction, supports the strategy and operations of the Bond and Specialty (Commercial lines) line of business. Supports and helps to lead initiatives for improving line of business claim results. Evaluates operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documents multiple solutions to recommend and assist with implementation of changes for improvement and/or depth in Bond and Specialty area. Works within broad limits and with autonomy on complex assignments requiring specialised knowledge in breadth. This job does not manage others.

Position Type:


Physical Requirements:

Operates standard office equipment (Continuously). Sitting (Can stand at will) (Continuously). Use of Keyboards, Sporadic 10-Key (Continuously). Use of Display Screen Equipment (Continuously).

Minimum Qualifications:

Qualified UK solicitor or US attorney. Significant Bond and Professional lines insurance market experience. Thorough experience and sound judgment within specific job function. Thorough technical expertise in Bond and Professional lines insurance with proven track record within specific job function.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Fellow or ACII qualified or legally trained.

Primary Location:

London - Greater London - United Kingdom