Travelers Experienced Outside Property Claim Rep-San Fernando Valley/Los Angeles in Los Angeles, California



Experienced Outside Property Claim Rep-San Fernando Valley/Los Angeles

Target Openings:


Primary Job Duties & Responsibilities:

  • Handles 1st party Property claims of moderate severity and complexity as assigned.

  • Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

  • Broad scale use of innovative technologies.

  • Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies.

  • Secures recorded or written statements as appropriate.

  • Establishes timely and accurate claim and expense reserves.

  • Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

  • Negotiates with multiple constituents, i.e.; contractors or insureds representatives and conveys claim settlements within authority limits.

  • Writes denial letters, Reservation of Rights and other complex correspondence.

  • Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.

  • Meets all quality standards and expectations in accordance with the Knowledge Guides.

  • Maintains an effective diary system, captures all required data accurately and documents claim file activities in accordance with established procedures.

  • Manages file inventory to ensure timely resolution of cases.

  • Handles files in compliance with state regulations, where applicable.

  • Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.

  • Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.

  • Identifies and refers claims with Major Case Unit exposure to the manager.

  • Performs administrative functions such as expense accounts, time off reporting, etc. as required.

  • Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.

  • Actively provides mentoring and coaching to less experienced claim professionals.

  • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

  • Obtains experts as needed.

  • Participates in CAT Duty.

Job Opening ID:


Environmental/Work Schedules/Other:


  • Exposure to Excess Noise - Occasionally

  • Exposure to Dirt, Dust, Fumes, Smoke, Gases, Mold or Other Irritating Substances - Frequently

  • Exposure to Variable Weather Conditions - Continuously

  • Operate or work around moving machinery - Occasionally

Work Schedules:

  • Weekend work hours - Occasionally

  • Overnight work hours - Occasionally

  • Holiday work hours (Federal and religious) -Occasionally


  • Travel - Occasionally

  • Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given.

  • Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.

  • As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

  • Interpersonal and customer service skills - Advanced

  • Organizational and time management skills-Advanced

  • Ability to work independently - Advanced

  • Judgment, analytical and decision making skills - Intermediate

  • Negotiation skills - Intermediate

  • Written, verbal, and interpersonal communication skills including the ability to convey and receive information effectively - Intermediate

  • Investigative skills - Intermediate

  • Ability to analyze and determine coverage - Intermediate

  • Analyze, and evaluate damages - Intermediate

  • Resolve claims within settlement authority - Intermediate

Job Category:


Job Summary:

Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff.


Candidates applying for this role will ideally reside in one of the following areas:

  • Burbank

  • North Hollywood

  • Sherman Oaks

  • Van Nuys

  • Reseda

  • Tarzana

  • Northridge

  • Santa Monica

  • West Hollywood

  • Hollywood

  • Beverly Hills

  • Brentwood

  • Silver Lake

  • Down Town Los Angeles

Position Type:

Entry Level

Education, Work Experience & Knowledge:

  • Bachelor's Degree preferred.

  • General knowledge of the Xactimate estimating system preferred.

  • Customer Service experience preferred

Physical Requirements:

  • Operates standard office equipment - Continuously

  • Sitting (can stand at will) - Continuously

  • Standing - Continuously

  • Lifting items up to 50 pounds - Frequently

  • Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently

  • Use of Keyboards - Sporadic

  • 10-Key - Continuously

  • Working in a confined or restricted area - Frequently

  • Driving -Continuously

Minimum Qualifications:

• High School Diploma or GED required; Bachelor's Degree preferred.

• A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required.

• Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required.

• General knowledge of construction, estimating and estimating systems required.

• Ability to accurately compute a variety of numerical calculations such as distance, square footage, areas, etc. required.

• Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.

• Valid driver's license required.

• Must secure and maintain company credit card - required.

• This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).

• While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Valid passport preferred.

Primary Location:

Glendale - California - United States

Secondary Location:

Los Angeles - California - United States