AECOM IT Project Delivery Specialist in Los Angeles, California

Business Line Construction Services

Position Title IT Project Delivery Specialist

United States of America - California

Los Angeles

Job Summary

The IT Project Delivery Support role is to improve the productivity of AECOM employees by providing a point of contact and support for incident/request resolution. This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email communication, and hands-on support.

Essential Responsibilities/Functions

  • Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.

  • Install, modify, and make minor repairs to computer hardware and software systems.

  • Install hardware and peripheral components such as monitors, keyboards, printers, disk drives etc.

  • Responsible for the installation, configuration, maintenance and upgrade of computer hardware and software.

  • Provide support for audio-visual systems including repair and/or replacement of projectors, etc.

  • Videoconference administration and support.

  • Mobile device configuration and troubleshooting. (e.g., Blackberries, IPhone’s, and IPad’s)

  • Must be will to travel to support construction sites and remote office locations.

Minimum Requirements

  • Bachelor's degree in IT or equivalent IT certifications, CompTIA A+, CompTIA Network+, MCP, MCSA certifications/training.

  • Minimum of 3-year’s Help Desk level 2 support.

  • Proficient in supporting both Apple and Windows environments.

  • Experience with current versions of MS Outlook, MS Office Suite, IE, Safari & Chrome.

  • Experience with Office 365, Autodesk, Adobe Creative Suite, Active Directory and Windows File Permissions.

  • Experience in deploying and setting up computer images in a network environment.

  • Experience implementing TCP/IP at the workstation level.

  • Experience with VOIP phone systems (Cisco/ShoreTel).

  • Experience setting up mobile devices to Exchange and BES servers.

  • Ability to perform diagnostics, identify problems and provide resolutions.

  • Exceptional customer service skills and the ability to work in a team environment.

  • Excellent oral and written communication skills. Must be able to clearly communicate technical guidance and instructions to users via telephone and email.

  • Willing to travel at short notice to construction sites and remote offices.

  • Excellent time management skills.

Preferred Qualifications

N/A

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at http://www.aecom.com/content/wp-content/uploads/2016/01/EEO-is-the-Law-poster-supplement.pdf to view the EEO Is The Law poster.

NOTICE TO THIRD PARTY AGENCIES:

Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Information Technology

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 163698BR