Travelers Property Contents Outside Claim Rep-LA/SF Valley/San Gabriel Valley in Los Angeles, California
Property Contents Outside Claim Rep-LA/SF Valley/San Gabriel Valley
Primary Job Duties & Responsibilities:
Handles 1st party Property content claims with medium to high severity, i.e. Major Case Unit losses. Occasionally handles 1st party Property claims of moderate complexity as assigned.
Completes field inspection of losses including accurate scope of contents damages, photographs, written estimates and/or computer assisted estimates.
Broad scale use of innovative technologies.
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Secures recorded or written statements as necessary and works with proper business partners to maximize company resources for specialized investigation and evaluation.
Works with and effectively manages contents vendors involved with the claim i.e. textile, electronic and contents' restoration vendors.
Negotiates with vendors or insureds representatives.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amount based on independent judgment, computer assisted contents estimate, estimation of actual cash value and replacement value, vendor estimate validation, appraisals, application of applicable limits and deductibles.
Negotiates and conveys claim settlements within authority limits.
Writes denial letters, Reservation of Rights and other complex correspondence.
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
Meets all quality standards and expectations in accordance with the Travelers Knowledge Guides.
Maintains an effective diary system, captures all required data accurately and documents claim file activities in accordance with established procedures.
Manages file inventory to ensure timely resolution of cases.
Handles files in compliance with state regulations, where applicable
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
Actively provides mentoring and coaching to less experienced claim professionals.
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Partners with other Property Claim professionals to provide training and to share knowledge and expertise in the adjustment and handling of contents claims.
Job Opening ID:
Exposure to Excess Noise - Occasionally
Exposure to Dirt, Dust, Fumes, Smoke, Gases, Mold or Other Irritating Substances - Frequently
Exposure to Variable Weather Conditions - Continuously
Operate or work around moving machinery - Occasionally
Weekend work hours - Occasionally
Overnight work hours - Occasionally
Holiday work hours (Federal and religious) -Occasionally
Travel - This role requires travel throughout Southern California from Bakersfield down to the Southern Border with the majority of travel being in Los Angeles County and north of that.
Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given.
Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.
As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Interpersonal and customer service skills- Advanced
Organizational and time management skills - Advanced
Ability to work independently - Advanced
Judgment, analytical thinking and decision making skills - Intermediate
Negotiation skills - Intermediate
Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Intermediate
Investigative skills - Intermediate
Ability to analyze and determine coverage - Intermediate
Analyze, and evaluate damages - Intermediate
Resolve claims within settlement authority - Intermediate
Under moderate supervision, this position is responsible for the handling of the contents portion of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business property claims of moderate complexity. Assists in the investigating, scoping and estimating for any and all lines of business as needed, i.e., auto, general liability, workers compensation and underwriting as required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff.
The preferred candidate should reside in one of the areas below. This role requires travel throughout Southern California from Bakersfield down to the Southern Border with the majority of travel being in Los Angeles County and north of that.
Los Angeles County
San Fernando Valley
San Gabriel Valley
Education, Work Experience & Knowledge:
Bachelor's Degree preferred.
Customer Service experience - preferred
Operates standard office equipment - Continuously
Sitting (can stand at will) - Continuously
Standing - Continuously
Lifting items up to 50 pounds - Frequently
Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Occasionally
Use of Keyboards - Sporadic
10-Key - Continuously
Working in a confined or restricted area - Frequently
High School Diploma/GED required. A minimum of one year previous property claim handling experience or successful completion of Travelers Outside Claim Representative training program required. Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required. General knowledge of contents, estimating and estimating systems required. Ability to accurately compute a variety of numerical calculations required. Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job. Valid driver's license required. Must secure and maintain company credit card -required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
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