Marsh & McLennan Service Desk Analyst in Louisville, Kentucky

Do you have experience in technology, customer service, or both? At Marsh & McLennan Companies we are seeking talented and motivated Service Desk Analysts to join our team. This is a great opportunity to utilize and enhance your technical skills while providing excellent customer service to our family of companies. Through a shared vision and best practices, we provide efficient and sustainable solutions to meet internal customer business needs.

As a Service Desk Analyst in the Service Management Department of Marsh & McLennan Companies, you will be assigned as a 1st level support analyst. The successful candidate will support users in diagnosing, reporting and resolving or correcting hardware and software problems.

Responsibilities:

Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems. Installs, maintains and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required Logs all issues with appropriate documentation as requested by Level II and III support teams Route calls to appropriate support teams as per described troubleshooting steps Monitor and escalate issues until resolution, closure or the appropriate group has accepted Maintain current knowledge of support knowledge provided through training and the Knowledge Base Projects as assigned Qualifications Bachelor’s degree in computer science or equivalent is desired Service Desk / Call Center Technical Troubleshooting Familiar with a variety of the field’s concepts, practices, and procedures Must have a wide degree of creativity and latitude Ability to adapt to a changing environment and ability to work with all levels Must have excellent verbal and written communication skills Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com . We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity .