Thermo Fisher Scientific Quality Management Business Analyst in Madison, Wisconsin
About Thermo Fisher Scientific
Thermo Fisher Scientific, Inc. is the world leader in serving science, with revenues of $18 billion and more than 55,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
A Business Analyst conducts research, monitors, maintains, and optimizes business solutions.
Knowledge of business processes and SAP within a specific area of responsibility (QM/.MM), defined by the position. Directly support users and corporate processes in the assigned area. Researches gaps in functionality, gathers requirements of users and presents recommendations to teams both technical and business.
Excellent grasp of industry and subject matter best practices, trends, and concepts. Ability to apply these concepts into the SAP environment and business process. Strong Leadership skills, especially in the handling of Organization Change Management are strongly desired.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supports SAP ECC and related software
Knowledge of Quality processes, techniques, methods, regulations and tools. Subject matter best practices
Knowledge of SAP Reporting capabilities
Develops process documentation for processes and procedures
Monitor metrics to maintain area and measure improvements
Participate in Service Desk function to resolve user related support calls
Prepare and execute test plans for new functionality
Publish communication related to the deployment of new functionality
Translate user requirements into user requests and program specifications
Work with programmers to assure compliance to program specifications
Develop training outlines for end-users
Liaise with Divisional Management to understand direction within their functional area of responsibility
Monitor compliance with Service Level Agreements for site.
Strong Project Management skills. Support business initiatives utilizing Project Management expertise.
Maintain security in compliance with ThermoFisher Security directives.
Ensure compliance to Thermo Fisher IT Policies and Guidelines.
Travel can range from 25%-50%
Gather user requirements to develop solutions and alternatives
Critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs
Translate high-level information into details as well as summarize detailed information
Communicate and collaborate with users to analyze information needs and functional requirements
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Work with users to define concepts under direction of project leaders
Serve as the conduit between the user community and the software development team through which requirements flow
Develop requirements specifications according to standard templates
Liaise between the business, technology teams and support teams
Comply with company’s Global IT Policies & Procedures
EDUCATION and/or EXPERIENCE:
Excellent knowledge of business processes and best practices
Knowledge of SAP in specified area
Knowledge of Thermo Fisher SAP Template a plus
3-7 years of business experience in functional area
2-4 years of SAP experience
4 year degree or 5-7 years experience in related area
Associates Degree in Computer Science, equivalent work experience acceptable
Relevant technical certificates a plus
4+ years of related technical work experience
Strong interpersonal and excellent documentation skills are a must
Able to assume and complete assignments independently
Ability to explain and champion technical concepts to a broad audience
Excellent customer service skills required
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Strong project management skills and understanding of project management lifecycle
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
FUNCTIONS WITHIN ISO :
To understand the quality policy and objectives for quality.
Perform duties and responsibilities according to the documented quality system.
Recommend and implement improvements to activities and processes within the quality system.
Have awareness of ITIL and other related quality/IT processes.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.