Thermo Fisher Scientific Servcie Contract Sales in Madison, Wisconsin
Title: Inside Sales Representative
Location: US- based Remote
The Inside Sales, Service Contracts representative will sell service contracts for the analytical instrument and laboratory equipment business to existing and new customers located across North America. In additional, this role has responsibilities selling and growing support holistically with major customers including expansion into services on other vendor’s products, multi vendor service. This position includes driving growth by expanding current contracts and acquiring new customers. The ideal candidate is a self-starter with excellent relationship building, influencing, negotiation, and communication skills. This position is based at a Thermo Fisher office location or may work remotely.
The Inside Sales, Service Contracts representative is a member of Unity Lab Services (ULS), one of Thermo Fisher Scientifics’ premier brands. ULS provides customers with service & support for all lab instruments & equipment, regardless of manufacturer. In ULS, we provide complete laboratory support to free researchers to focus on science.
The ideal candidate will thrive in a fast-paced, dynamic, and autonomous work environment. S/he will have previous inside sales experience and working knowledge of a Customer Relationship Management (CRM) system in a sales position
Sell Contract Support managing customer accounts in the sales territory
Build and maintain a pipeline of renewal, warranty and new business
Organically grow focus accounts based on customer needs and expansion of service products.
Consistently achieve monthly sales goals
Through sales discovery understand customer needs and provide appropriate solutions
Regularly report on territory sales performance and pipeline status
Effectively perform all Administrative functions including but not limited to:
Submit accurate timecards on weekly basis
Manage sales opportunities in CRM system
Perform monthly commission audits
Monthly reporting of sales metrics and pipeline vitality
Complete expenses on a monthly basis
Must have an Associate's Degree, Bachelor's Degree preferred
3+ years of selling or customer service
Experience in a customer focused role with high volume and multi-tasking responsibilities
Exceptional communication skills, especially over the phone
Ability to generate revenue by properly connecting with customers and understanding their current and future needs
Ability to demonstrate perseverance and self-motivation in order to achieve success
Must have strong Microsoft office skills, and general computer acumen
Ability to work independently and generate results
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.