WindStream Communications Customer Care Specialist (RR) in Maitland, Florida
Start date 11/26/2017
Customer Service & Sales
Handles inbound calls in a call center environment on a variety of subjects. Resolves customer inquiries, billing issues and product/service concerns. Explain and sell products and services to new and existing customers. Access and update customer accounts through computer based systems with the customer on the phone. Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates. Other duties as assigned.
Requirements: Good telephone communication skills and customer interface
ability. Ability to manage multiple priorities in a fast paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations. PC skills (Windows), 10-key and keyboarding skills. The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.
Education/Experience: High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
Primary Location: *US-Florida-Maitland
Job Category: *Customer Service
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. EOE AA M/F/Veteran/Disability Employer. Windstream is a drug-free workplace.
Requisition ID: 17003404