HCA, Hospital Corporation of America Patient Access Team Lead Rio Grande in McAllen, Texas

*JOB TITLE: *Patient Access Team Leader

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Staff and order supplies according to budget guidelines and department needs

• Maintain QA statistics (including patient wait times, etc.) and report results to Manager.

• Oversee the daily activities of the registration area to insure department standards are met

• Assists Manager in educating registration staff of any changes pertinent to their roles

• When appropriate, relieve staff members during employee sick/vacation time

• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients

• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach

• Excel in all functions performed by patient representatives

• Collect/request deposits and copays

• Assume on-call responsibilities to insure adequate staffing and problem-solving

• Register all patient types

• Assists in resolving patient concerns

• Assist Manager to insure all personnel department policies and procedures are followed

• Act in capacity of supervisor in his/her absence, and inform Manager of all issues upon his/her return

• Maintains effectiveness of patient flow

KNOWLEDGES, SKILLS & ABILITIES

•Communication - communicates clearly and concisely, verbally and in writing

•Customer orientation - establishes and maintains long-term customer relationships, building trust andrespect by constantly meeting and exceeding expectations

•Interpersonal skills - able to work effectively with other employees, patients and external parties

•PC skills - demonstrates proficiency in PC applications as required

•Policies & Procedures - demonstrates knowledge and understanding of organizational policies, proceduresand systems

•Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuateproperly, spell correctly and transcribe accurately

EXPERIENCE

• Minimum 3 years Patient Access experience

Job: *Finance Acctg Billing Claims & Revenue

Title: Patient Access Team Lead Rio Grande

Location: Texas-McAllen-Rio Grande Regional Hospital

Requisition ID: 08948-139430