Marsh & McLennan Desktop Manager in Melbourne, Australia
Exposure to global projects within the Asia Pacific region
Large complex global environment, supporting a variety of operating companies
8 Month Maternity Contract About the role As a Desktop Manager you will be responsible to coordinate, manage and perform technology support across multiple operating companies and geographic locations within the Pacific region.
You will also be responsible for providing guidance / technical solutions that address business and office requirements and provide support to end users by installing and assisting with the operation of their workstations, business applications, and related equipment.
Responsibilities include but not limited to
Proactively meeting with office leadership on a quarterly basis
Following up on quarterly meetings and shares results with Regional Technology Manager
Managing field support operations through internal staff and external vendor support groups within assigned geographic market
Managing support for all office infrastructure technologies across all tiers within agreed timeframes or SLAs
Ensuring infrastructure systems are maintained in accordance with service owner guidelines and are in compliance with Business Continuity agreements
Ensuring staff follows operational guidelines, principles, and processes as described by senior management
Collaborating with peers and senior managers to define, enhance, and adhere to defined processes for all operational tasks
Assisting in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Determines appropriate hardware and software based on corporate policy and end user requirements
Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
Escalating incidents and questions to appropriate support groups
Assisting in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves Qualifications Skills and experience Ideally, prior experience in a large complex environment, managing a small team within an IT department A minimum of three to five years of experience managing staff Knowledge of company desktop operating systems and software Ability to lead and work within a team environment Ability to independently plan, organize and prioritize activities Strong written and oral communications Ability to coach and develop and encourage high performance Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE) If this sounds like the challenge you are looking please submit your CV to Parisa Holden by applying to the link provided. About Marsh & McLennan Companies Marsh & McLennan Companies is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Visit www.mmc.com Applications will only be accepted from candidates that have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal Record prior to commencement of employment.