Marsh & McLennan Implementation Analyst-Superannuation in Melbourne, Australia

12 month Fixed Term Contract opportunity

Global, innovative wealth leader

Modern CBD offices - 3 minutes from Southern Cross Station

We are seeking a capable Implementation Analyst with Superannuation experience to support the delivery of projects and ensure changes can be successfully supported by the BAU teams after project completion for various in-house and revenue-generating projects within the Consumer Wealth business within Mercer Pacific (Australia and New Zealand).

Reporting into the Implementation Analyst Team Manager within our Project Management Office (PMO) you will:

Analyse requirements, solution analysis and estimate of effort for detailed quotes

Plan all changes required to deliver to BAU teams. Determine the best approach and techniques. Raise any issues that may impact delivery.

Manage provision of information required to enable the establishment of processes and procedures which cater for all of the funds administration and legislation requirements - including any non-standard or exception scenarios

Elicit existing processes and document Current State, analyse change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU;

Develop and document new or changed processes and communications (e.g.: letters, Forms and member interface systems)

Manage relationship between internal and external stakeholders across the business and technology areas

Develop and manage production of project member communications in conjunction with relevant areas

Establish workflow processes and efficient task management

Gather and analyse insurance documentation to ensure correct understanding of terms and conditions

Support test team activities including triage and impact analysis

Participate in project rollout activities including development and delivery of training and support for business users

Assist with managing transition to BAU teams ensuring minimal impact on incoming work and minimise any 'Limited service' period. The project portfolio that the successful candidate will be working on is diverse, challenging and have high impact for our internal stakeholders and external clients. The projects cover installation of new funds or products, benefit design changes and, legislation & compliance updates..


Superannuation experience is essential

Pension and Insurance knowledge ideal

Relevant tertiary and/or ASFA accreditation

Process mapping skills

SuperB/Sonata/Calibre experience highly regarded

Strong relationship building/stakeholder management skills internally and with external providers

self-motivated and proactive attitude

Good problem solving skills

Excellent communication skills, both verbal and written

Excellent documentation skills

Good learning and conceptual thinking skills

Competent in: Planning and Monitoring, Elicitation and Collaboration, Strategy Analysis, Analysis of Current State, Defining Future State & Gap Analysis, Assessing Risks, Defining Change Strategy, Solution Evaluation, and Business readiness techniques

This is a fantastic 12 month fixed term contract role with very good prospects to convert to permanency. You will be supported and mentored and provided stretch opportunities by your manager within a collaborative, highly skilled and flexible team environment.

Continuing new business wins sees Mercer continue its growth trajectory – so it’s a great time to join our respected firm and be part of shaping future success within our dynamic and growing PMO.


As a global company, Mercer makes a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. Mercer Financial Services, a core business of Mercer in the Pacific region, provides superannuation, financial advice, and superannuation administration and customer services for some of Australia’s largest superannuation funds, and more than 1.3 million Australians and New Zealanders. Our values unite us across offices and geographies, businesses and solutions, generations and cultures. At Mercer we believe that:

People are at the heart of everything we do. They drive our innovation, our solutions, and our passion. The future is shaped by the actions we take today. Together, we have the power to create healthier, happier, and more rewarding tomorrows. If you are keen secure this exciting career opportunity then please APPLY to Glenda van Tol now with your Covering Letter and CV, by following the link below.

Applications will only be accepted from candidates that have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal Record and Bankruptcy check prior to commencement of employment. No agencies please.

Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity. Qualifications