Marsh & McLennan Superannuation Member Consultant-Inbound Customer Service in Melbourne, Australia

Superannuation Member Consultant-Inbound Customer Service


  • Are you a talented Superannuation/Financial Services or ContactCentre/Customer Service professional seeking the next step in your career?

  • Are you seeking exceptional work life balance options, 4-6 initial then ongoing training and development, including a 35 hour week?

  • Global, innovative wealth leader, stunning offices-come join us!

  • Melbourne based-3 mins walk to Southern Cross Station

The Mercer Super Trust has received industry recognition as one of the highest quality super funds in Australia. We are currently seeking talented and experienced inbound Customer Service Consultants to join our high-performing team. If you are also passionate about providing exceptional customer service and can deliver an outstanding client experience, then we want to hear from you!

Our award winning Superannuation Helpline Services team is the front line for member services and is like no other contact centre. We have a cloud hosted environment with advanced digital technology and amazing work life balance initiatives to support our team. We pride ourselves on being professionals who are dedicated to adding value to every member and making sure that we take every caller through an exceptional member experience.

What are the benefits for YOU?

  • 35 hour full time work week – no weekends!

  • Rotating roster: Monday - Friday 7am – 8pm

  • 6 weeks' notice provided for shift times

  • Optional half an hour or hour lunch times

  • Inbound role – no sales

  • Supportive team environment with amazing training and development provided for new to the industry or experienced

  • Brand new, stunning CBD offices - 3 minute walk from Southern Cross Station

  • We are currently trialling a Working From Home pilot!!!

  • Permanent, full time employment with a growing, innovative global organisation

  • Ongoing training and career development opportunities

  • Qualifications in Financial Services and Customer Service paid for by Mercer!

What are looking for?

  • Ideally solid experience within Superannuation/Financial Services and/or a fast paced high volume Contact Centre or Customer Service environment

  • Exceptional communication and relationship management skills

  • Professional work ethic

  • Ability to think laterally and empathise with members

  • RG146 and more would be ideal but not essential

Who is Mercer and what do we do?

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees — whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today .

If you are a superannuation/financial/customer services career professional looking for the next career building opportunity and passionate about providing the highest level of customer service please send your CV and covering letter ASAP to Glenda van Tol via the apply button.

Applications will only be accepted from candidates with PR or Australian/NZ citizenship work rights in Australia. Successful applicants will be required to complete a Criminal Record and Bankruptcy check prior to commencement of employment. No agencies please. Previous candidates need not apply.

Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity .


Job Client Service

Primary Location AU-VI-Melbourne

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Req ID: MEL0039F