Marsh & McLennan System/Business Design Analyst-Superannuation in Melbourne, Australia

Career building permanent opportunity

Global, innovative wealth leader

Modern CBD offices - 3 minutes from Southern Cross Station

We are seeking a capable System/Business Design Analyst with Superannuation experience to perform and provide high quality systems/business design analysis and determine the appropriate systems changes for various in-house and revenue-generating projects within the Consumer Wealth business within Mercer Pacific (Australia and New Zealand).

Reporting into the System Design Analyst Team Manager within our Project Management Office (PMO) you will:

Perform Planning activities to determine the best approach and techniques on the project

Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts expertise

Prepare functional and technical specifications, including mapping for all registry and ancillary systems

Manage relationship between internal and external stakeholders across the business and technology areas within the analyst area of expertise

Manage the provision of information to establish the agreed data integration platform, liaising with the Data Analyst and external stakeholders where required

Establish a process for ensuring accurate member records MIC management and asset transfer

Validation of system and application changes, including benefit replication and bulk reconciliation to enable signoff on benefits

Support test team activities including triage and impact analysis

Participate in project rollout activities and support for business users

Contribute to the development of new artifacts for re-use and to improve efficiency

Ensure time spent on each project is accurately recorded and entered into Webcas on a weekly basis

Provide learnings back to Analyst Team and contribute to continuous improvement

Projects are interesting, challenging and high impact for our internal stakeholders and external high profile clients, and relate to fund benefit design changes or updates, implementing legislation related changes, or installing new business, new products, fund wind ups.


Superannuation experience is essential

Relevant tertiary and/or ASFA accreditation

Sound working knowledge of superannuation (or similar) systems and business functions

Sound knowledge around ETL requirements, mapping and tools

SuperB/Sonata/Calibre experience highly regarded

Strong relationship building/stakeholder management skills internally and with external providers

Fast learner, self-motivated and proactive attitude

Good problem solving skills

Excellent communication skills, both verbal and written

Excellent documentation skills

Good learning and conceptual thinking skills

Proficiency in: System Design Analysis Planning and Monitoring, Requirements Analysis and Design Definition, Specify and Model Requirements, Verify Requirements, Validate Requirements, Define Requirements Architecture, Define Design Options, Analyze Potential Value and Recommend Solution, Solution Evaluation

This is an exciting and challenging role that offers career development and a collaborative, innovative and flexible team environment where your skills and passion will be rewarded.

Continuing new business wins sees Mercer continue its growth trajectory – so it’s a great time to join our respected firm and be part of shaping future success within our dynamic and growing PMO.


As a global company, Mercer makes a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. Mercer Financial Services, a core business of Mercer in the Pacific region, provides superannuation, financial advice, and superannuation administration and customer services for some of Australia’s largest superannuation funds, and more than 1.3 million Australians and New Zealanders. Our values unite us across offices and geographies, businesses and solutions, generations and cultures. At Mercer we believe that:

People are at the heart of everything we do. They drive our innovation, our solutions, and our passion. The future is shaped by the actions we take today. Together, we have the power to create healthier, happier, and more rewarding tomorrows. If you are keen secure this exciting career building opportunity then please APPLY to Glenda van Tol now with your Covering Letter and CV, by following the link below.

Applications will only be accepted from candidates that have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal Record and Bankruptcy check prior to commencement of employment. No agencies please.

Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity. Qualifications