Cummins Inc. Fleet Metro Technician in Mesa, Arizona

Fleet Metro Technician

Description

Fleet Metro Technician, East Valley

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Sales and Service business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

The Metro Technician, Diesel Mechanic, acts as the technical specialist and primary customer support contact to independently diagnose and execute repairs to engine products at customer sites using specialized tools and documented procedures and policies to identify and up sell further service and repair opportunities.

An Extraordinary Cummins Technician…

  • Embraces new technology for diagnostics and data gathering.

  • Focuses on a high level of customer service and communications.

  • Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.

  • Mentors and coaches junior technicians.

  • Readily adapts to a changing work environment and work assignments.

Responsibilities

Diagnoses and completes less complex repairs to engines at the customer’s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional service opportunities with customer.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level I Technician plus:

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus:

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

Experience

QUALIFICATIONS AND COMPETENCIES

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit (Preferred)

Experience

Intermediate level knowledge of and/or experience with engine products

Skills

Level I Technician plus

In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

Ability to develop and maintain productive customer relationships

Able to identify and communicate opportunities for work process improvements

Can resolve common technical problems

Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to:

Must have a current, valid driver's license issued by the state in which they reside.

Must have current motor vehicle liability insurance.

No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.

No greater than three (3) moving violations within prior 12 month period.

No greater than 2 avoidable accidents on MVR within prior 3 years.

Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.

If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or suppliers.

PHYSICAL REQUIREMENTS:

Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.

Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.

ADDITIONAL REQUIREMENTS:

Candidates must own their own set of quality tools, specifically Metric hand tools and sockets up to 30 mm or 1- 1/2 inch are a basic requirement for diesel technicians.

4 Years Diesel Engine Repair

Cummins Certifications

OTHER

Maintain company and product confidentiality.

Attend and participate in all meetings, trainings, and activities as required.

Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency. Adhere to all Company policies and departmental procedures and rules.

All other duties as required.

Compensation: Base salary commensurate with experience.

Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Job SERVICE

Primary Location United States-Arizona-Mesa-US, AZ, Mesa, Cummins Rocky Mountain

Job Type Shop

Recruitment Job Type Technician

Job Posting Sep 6, 2017, 10:05:17 AM

Unposting Date Ongoing

Req ID: 170005HB