Home Depot ASSOCIATE SUPPORT DEPT SUPV in Miami, Florida
POSITION PURPOSE - The Associate Support Department Supervisor (ASDS) is a central point of contact for store associates and also provides direct support to the store leadership team. The ASDS is responsible for developing associate schedules and for assisting with hourly staffing, orientation and training processes. This role assists with timely completion of hourly performance reviews and supports the Store Manager in hourly succession planning. The ASDS coordinates service and recognition awards. The ASDS also supports a productive work environment by ensuring maintenance in the break room, training room, and communication boards. The position is also responsible for ensuring that hourly HR records are properly sent to the HRSC. Due to the sensitivity of information handled, the ASDS must maintain strict confidentiality. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES - SCHEDULING - Reviewing sales and hours forecasts with the Store Manager - Producing and interpreting performance graphs from the Labor Management system to review scheduling effectiveness on a department by department basis with the Store Manager - Maintaining associate data in automated system to record associate default department assignments and days and time they are available to work - Editing associate schedules to address issues such as equity and provisions of local labor laws - Producing and reviewing proposed schedules with the Store Manager - Posting final associate schedules prior to established deadline STAFFING - Welcoming candidates and escorting them to interviews - Validating candidate I-9 information - Notifying the HRSC of hourly job openings - Maintaining and ordering all new hire forms; coordinating new hire orientation - Assigning coaches for new associates - Assisting Store Manager with changes in staffing needs and staffing moves TRAINING & DEVELOPMENT - Partnering with the management team to ensure all associates are aware of training curriculum requirements - Developing and posting training calendars - Tracking all associate training requirements and requests, verifying any prerequisite requirements, ordering training materials PERFORMANCE MANAGEMENT - Setting up and maintaining quarterly associate performance review schedules and incorporating these schedules into the Scheduler system as needed - Follow up with Dept Supervisors and ASMs to ensure timely performance reviews - Ensure hourly performance codes and wage changes are entered on schedule ASSOCIATE ENGAGEMENT - Coordinating receipt and distribution of service awards and tracking of all associate recognition programs - Coordinate Town Hall meetings and action planning - Maintaining common area standards for break room, training room, and communication boards. NATURE AND SCOPE - The position is a direct report to the Store Manager, with dotted-line reporting to the District Human Resources Manager. This position may supervise additional scheduling activity needed to support stores with higher volume. ENVIRONMENTAL JOB REQUIREMENTS -MINIMUM QUALIFICATIONS - EDUCATION REQUIRED - The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. YEARS OF RELEVANT WORK EXPERIENCE - 01 CERTIFICATES/LICENSES - PHYSICAL JOB REQUIREMENTS - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. ADDITIONAL QUALIFICATIONS - Must be able to work a flexible schedule Must have demonstrated ability to maintain sensitive and confidential information PREFERRED QUALIFICATIONS - 2 years of relevant work experience Retail/supervisory experience Home Depot knowledge KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES - Act Professionally Manage Time Ensure Superior Service Engage Associates Motivate Associates Attention to Detail Make Sound Decisions Communicate Effectively Drive Execution Ensure Accountability Computer Literacy
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