HCA, Hospital Corporation of America Patient Representative in Milpitas, California
The Patient Representative is a key member of our new CareNow Clinic who helps create the best first impressions for our office and makes patients feel welcome. We are an amazing team who work hard to support each other and are seeking a great addition to the team who feels patient care is as important as we do.
We offer an excellent benefits package, competitive salary and growth opportunities. Join our team and share your skills and talents with the nation’s largest private provider of healthcare services.
The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 800 practices, 78 urgent care clinics, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated healthcare professionals and innovative leaders who are committed to excellence in every aspect of their career.
DUTIES INCLUDE BUT ARE NOT LIMITED TO: * Handling all scheduling concerns including appointment reminders.
Answering multiple telephones and accurately documenting messages
Forwarding telephone calls appropriately and following up on return calls
Checking-in patients and properly documenting registration
Insurance verification and verification of patient demographics
Filing medical records and patient/administrative files
Retrieving medical records and delivering to appropriate providers or department
Collecting co-pays and cash from patients, getting authorization on credit cards
Entering charges, payments, and balancing the day in the computer
Monitoring the facility lobby including hourly checks and maintaining signage and TV/DVD systems.
Less than one year of experience is required; however, one to three years of experience is preferred.
Strong preference for prior experience in an Urgent Care or ER practice or setting.
Proficiency using scheduling software as well as a patient tracking database is required.
Title: Patient Representative
Location: California-Milpitas-Care Now Milpitas
Requisition ID: 24820-2013