AECOM Control Room Operator in Milwaukee, Wisconsin

Requisition/Vacancy No. 157193BR

Position Title Control Room Operator

Job Category Maintenance

Business Line Transportation

Country United States of America

State/Province/Region USA - Wisconsin

City Milwaukee

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line


We provide professional services in areas such as aviation, transit, freight rail, highways and bridges, planning, and ports and marine. Our global network of top-tier specialists delivers comprehensive services over the full life cycle of a project to benefit clients in government and private industries.

Job Summary

The Transportation Group of AECOM is actively seeking a creative, highly talented Control Room Operator for immediate employment in downtown Milwaukee. The appropriately qualified applicant will be able to demonstrate an established career in operations and customer service, specific to a fast paced, technology driven work environment. AECOM is proud to provide our employees with exciting, challenging projects.

Operators are responsible for assessing all incoming traffic data and determining, in real-time, the content and priority of traffic reporting. They are the primary point of contact for incident management coordination. Operators provide information to the traveling public related to current travel conditions, maintain traffic interruption reports and manage incidents on the metropolitan roadways from the Statewide Traffic Operations Control Room (STOC).

Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor the ATMS, check road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as Operators maintain telephone or radio communications with incident responders, DOT field personnel and other public and private agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

In addition, Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including CMS and fax/notification messages. Operators maintain contact with DSP Radio Operator/Dispatchers and local authorities to verify and update information regarding ongoing incidents, associated backups/traffic delays and estimated clearance time.

Once a formal training program is completed, control room operator responsibilities include working on the following systems and programs:

  • TransSuite Advanced Traffic Management System software suite

  • Next Generation Advanced Traffic Management System implementation and trouble-shooting

  • Teleste Video

  • ADDCO Base Station

  • Jam Logic software

  • Asset Management System / Cartegraph Software

  • Wrong Way Drivers Detector System

  • Traffic Incident Alert System

  • State Incident Notification System (SINS)

  • Highway Advisory Radio

  • Reproducer Voice Recorder

  • Lane Closure System

  • Transaction Information for the Management of Enforcement System

  • Emergency Traffic Operations Repository

  • E-Sponder

  • Wisconsin Interoperable System for Communications (WISCOM) Radio

  • WI Trac

  • Two-Way Police Radio

  • High Water Alarms

  • 511 Phone, Web & Mobile App

  • Maintenance Decision Support System

  • TOPS Lab WisTrans Portal

  • Performance Management Systems

  • Bluetooth Systems

  • Video Wall

  • ITSNet (Statewide Fiber Optic Network)

  • LINK Public Safety Information Service

  • Mobile Architecture for Communication Handling (MACH)

  • STOC Exchange

  • Facility Security & Warning Systems

  • BlueTOAD

  • Road Weather Information Stations

  • Truck Parking

Minimum Requirements

  • Minimum High School diploma or equivalent and practical experience

  • Working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services

  • Knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available

  • Ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, and computer databases

  • Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, MS Office

  • Ability to work calmly and accurately under intense pressure

  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test

  • Driver's License in good standing

Preferred Qualifications

  • Previous dispatch experience

  • Previous military experience

  • Map reading skills

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at to view the EEO Is The Law poster.


Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of