IBM FANAB035 - Fin & Admin Business Analyst - Helpdesk in NAGA CITY, Philippines
A Finance & Administration Delivery Analyst is responsible for the organization and timely and accurate processing of F&A transactions and all related tasks to achieve the agreed business goals. They ensure the delivery of a high quality, customer focused service to external and internal clients. They prioritize their tasks and choose the most appropriate approach. They have an overview over their own expertise within their team and need to adhere to the control framework in place. They recommend improvements to existing procedures and processes. Skills:Environment:Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.Communication/Negotiation:Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.Problem Solving:Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.Recommends improvements to established procedures.Contribution/Leadership:Responsible for a variety of interrelated processes within well established procedures.Responsible to set work schedules individually or as a team member.Process is monitored as required.Provides technical guidance.Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team, interrelated activities, or project. Qualifications:1. Provide user support and customer service in travel related expenses and accountspayable inquiries via SAP and Concur tool.2. Respond to requests via phone, email, and voicemail.3. Log all helpdesk interactions via Clarify tool.4. Redirect problems to correct resource.
Graduate of any business related courseCan work under pressure with minimal supervisionWilling to work on a night shift scheduleGood communication skillsRelated experience and training in call center is preferred
GPSD-Fin & Admin
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