HCA, Hospital Corporation of America Business Continuity and Enterprise Risk Manager in Nashville, Tennessee
HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life. Enterprise Business Continuity Planning (EBCP) is a resource to help prepare HCA to successfully protect patients, employees, communities and assets in the face of emergencies by providing management with tools and guidance necessary for risk assessment, contingency planning and disaster recovery. Our mission will be accomplished by coordinating efforts and improving communication enterprise wide, providing leadership support for the Enterprise Emergency Operations and Business Continuity Planning Council (Council), using technology to standardize and improve efficiency and monitoring and management reporting.
*RESPONSIBILITIES * Oversees the development, implementation, testing, education and maintenance of the enterprise business continuity program (EBCP) by performing the following: * Serving as the subject matter expert for business continuity planning by demonstrating strong knowledge of the following: o Risk evaluation and controls o Business impact analysis o Business continuity strategy development o Emergency response and operations o Healthcare industry, particularly the risks as related to business continuity planning o Staying informed on Company-wide initiatives and effectively evaluating the impact of those initiatives on the Company’s business continuity program. o Staying abreast of general business and economic developments and effectively evaluating the impact of those developments on the Company’s business continuity program. o Staying informed on regulatory changes, monitoring the business continuity program as it relates to audit and regulatory compliance and developing a gap analysis and plan to address gaps. o Serving as the subject matter expert and business owner for AssuranceCM, the Company’s enterprise wide externally web-hosted business continuity planning system by performing the following: o Understanding system capabilities and ensuring the system is used as efficiently as possible o Overseeing the development and maintenance of data dictionaries o Overseeing security access and ensuring appropriate access is set-up for all users, including the maintenance of the ISAM o Overseeing system reporting and understanding the capabilities and limitations o Overseeing, developing and implementing system efficiencies o Overseeing and resolving technical issues reported by the system’s user groups o Maintaining a strong relationship with vendor representative and submitting product enhancement requests as necessary o Facilitating the development of standards and ensuring all business continuity plans are documented and meet those standards. o Overseeing, coordinating and assisting lines of business with the development, publication and maintenance of business continuity plans in AssuranceCM, including analyzing and inputting any information from Word, Excel, etc. into the system. o Interacting with business unit managers regarding business continuity plans and following up with plan owners regarding outdated plans or other anomalies noted in plans. o Working with department contacts to promote EBCP and ensure a high level of awareness regarding business continuity planning across the Company as well as appropriate preparedness of personnel during an event or a disaster. o Overseeing, developing and maintaining educational materials related to AssuranceCM and business continuity planning and providing these materials to lines of business to support planning efforts. o Assisting and supporting lines of business regarding the development and execution of emergency preparedness and business continuity planning exercises o Utilizing knowledge of lines of business, business continuity planning and AssuranceCM capabilities to develop and implement process improvements and efficiencies as related to EBCP. o Demonstrating strong knowledge of all technologies and vendors used to support EBCP and overseeing the integration between technologies to ensure efficiency (e.g. StormGeo, HCA Alert, HCA CodeReady, etc.). o Overseeing updates to various web sites including Share Point and company intranet sites. o Overseeing updates to various tracking spreadsheets and provides suggestions for process improvement regarding tracking key metrics related to EBCP. o Leading efforts related to other educational and administrative matters as requested (e.g. professional development programs, process improvement team initiatives and special projects). o Attending all Council meetings and reporting on the status of EBCP as requested. o Continually developing technical knowledge in emergency preparedness and business continuity planning. * Oversees the development of all staff members by performing the following: o Understanding and explaining to staff members the objectives of a project and each member’s role in the project. o Providing guidance and mentorship to staff members including willingly addressing questions, contributing constructive on-the-job feedback and training, conducting formal performance evaluations at least annually, serving as a positive role model and assisting in designing and implementing individual career development plans. o Serves as the EBCP team lead when the Enterprise Emergency Operations Center is activated and provides assistance in staffing the center 24 hours per day for the duration of a significant business disruption and/or disaster. o Assists Director with other projects as requested.
- College graduate
- Understanding of emergency operations, business continuity planning and disaster recovery assessment and planning or relevant experience (e.g. work in risk management, internal controls, etc.) (preferred)
- Good communication skills (oral and written)
- Good project management skills
- Ability to work across department lines to accomplish EBCP goals and objectives
- Ability to work independently and at a consistent pace
- Ability to travel up to 25%
- Proficient with Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Visio, and Project)
- 3-6 years’ experience
Job: *Finance Acctg Billing Claims & Revenue
Title: Business Continuity and Enterprise Risk Manager
Location: Tennessee-Nashville-Corporate Main Campus
Requisition ID: 10201-21786