HCA, Hospital Corporation of America Manager, Strategic Business Services in Nashville, Tennessee

/ Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services . /

Job Summary: The Strategic Business Services Manager is responsible for design, development and implementation of process improvement solutions for Parallon Revenue Cycle departments through the use of business analytics methodologies. Manages a staff or Revenue Cycle Business Analysts / Sr. Business Analysts. Manages design, development and deployment of complex business cases and proof of concepts solutions to provide improvement in revenue cycle processes including but not limited to denials and discrepancy management. The Strategic Business Services Manager works closely with Parallon Executive Management to research, analyze, and provide process improvement solutions, workflow enhancements and training opportunities.

Minimal travel may be required

General Revenue Cycle Operations Responsibilities:

  • Leads and develops a team of Revenue Cycle Business Analysts to efficiently and effectively develop and deploy analytics solutions

  • Strong understanding of Parallon revenue cycle operations, including business processes, tools, and technologies

  • Ability to identify Revenue Cycle process improvement opportunities and implements solutions to improve effectiveness and efficiencies of revenue cycle operations and decision making process

  • Collaborates professionally with all internal and external business partners

  • Communicates regularly with Parallon BPG, Shared Service Center and other executives to ensure smooth analytics solution deployment

  • Stays focused and proactively prioritizes initiatives; determines tasks and resources, and schedules with ability to multi-task

  • Demonstrates strong verbal and written communication skills

  • Independent, innovative, creative, self-managing individual with the ability to succeed with general directions

  • Exhibits strong teamwork and leadership skills and provides mentorship to more junior team members

  • Exhibits technical aptitude and advanced experience with different analytics tools

  • Can resolve complex issues without assistance

  • Provides departmental training and professional development opportunities when available

    Data Analysis and Analytics:

  • Serves as the department’s Business Analytics liaison and builds strong relationships within department and with other staff outside of the department (e.g. IT, Audit, etc.)

  • Promotes efficiency and repeatability of reporting and analytical tasks, including documentation and automation as appropriate

  • Exhibits technical aptitude and advanced experience with data tools, such as Business Objects, Essbase, SQL, Tableau, and Microstrategy Visual Insight

  • Work closely with Parallon IT development teams to propose and design IT business solutions

  • Manages development of proof of concept solutions for dashboards and process improvement solutions

  • Maintains strong attention to detail in order to ensure the accuracy of the data being reported

  • Communicates analytics solution outcomes to the Parallon Executive Management

  • Collaborate with Statisticians in building statistical models and performing statistical testing

  • Manages preparation of reports, narratives, visualizations, and presentations for SSCs, Parallon Revenue Cycle leadership, and HCA Executives. Ensure analytics solutions presentation meets Parallon Revenue Cycle guidelines.

    Data Science and Research:

  • Displays strong critical thinking skills with ability to identify patters and trends

  • Manages analysis and aid development of predictive use cases for reduction and prevention of denials and discrepancies

  • Works closely with Parallon IT on statistical analysis, methods and techniques for reduction and prevention of denials and discrepancies

  • Works closely with Parallon IT on developing best-practices using scientific statistical methodologies to make businesses more agile

  • Provides consultation on design of business processes, specifying the needed output, the required input and the methods of validation and quality control

  • Recommends analytical design for a broad range of data


    Bachelor’s Degree required. Master’s Degree preferred.


    5 years of relevant experience. Strong healthcare background/experience preferred. Experience in coding SQL and developing analytics solution using Microstrategy Visual Insight, Tableau, Power BI, and/or QlikView. Expert knowledge of Microsoft Office. Demonstrated analytical skills and excellent computer skills with demonstrated spreadsheet and database expertise. Knowledge of Revenue Cycle business processes; excellent oral and written communication skills in individual and group setting. Successful performance requires a high level of teamwork and collaboration across Parallon Business Performance Group and ability to work within a matrix leadership structure.

Job: *Finance Acctg Billing Claims & Revenue

Title: Manager, Strategic Business Services

Location: Tennessee-Nashville-1100 Charlotte - Capitol View

Requisition ID: 10251-1640