Northwell Health Patient Services Assistant I in New Hyde Park, New York

Req Number 001GXG

Job Category Billing Clerical

Job Description

Performs a variety of clerical duties for the efficient functioning of the department. Duties include, but are not limited to, physician�s billing and collection functions, scheduling appointments for patients, answering the phone and taking messages, and compiling periodic statistical reports. Schedules appointments for patients within related ancillary departments/services, and doctors� offices.

Responsibilities Include:

  • Performs all duties related to departmental physicians’ billing (including but not limited to):

  • Completes, processes and reconciles insurance claim forms and payments.

  • Follows up on outstanding accounts via telephone and/or written inquiry to patients and/or third party payors.

  • Inputs charges, payments and adjustments to computerized system or posting to manual records.

  • Maintains daily, weekly and monthly records of fees collected.

  • Verifies insurance coverage and other related data with third party carriers.

  • Processes credit balance reports, preparing pre-collection notices and other correspondence/bills.

  • Collects all monies due from patient at time of service. Prepares payment journals and/or makes bank deposits for all collections.

  • Schedules appointments for patients with ancillary hospital departments, service, and doctors’ offices.

  • Greets patients as they arrive to suite, obtains necessary demographic and insurance information and records same. Reconciles billing with kept appointments/procedure logs.

  • Sets up, retrieves and files charts/reports as needed.

  • Answers phones, obtains and provides necessary information and takes messages. Contacts various departments and clinical services, as needed. Types correspondence and relevant forms.

  • Compiles statistics on a daily and monthly basis and prepares various statistical reports.

  • Performs periodic and year-end account analysis, as necessary.

  • Performs related duties, as required.


  • High School Diploma or equivalent, required.

  • Knowledge of physician’s billing inclusive of third party billing, medical terminology and CPT codes, required. Knowledge of ICD-10 coding, highly desirable.

  • Data entry skills (80 keystrokes per minute), required.

  • Ability to input data into computerized system and do simple arithmetic calculations.