HCA, Hospital Corporation of America Financial Counselor Tulane in New Orleans, Louisiana

Reviews alpha census daily and visits in-house patients; collects estimated patient liable amounts; works closely with outside agencies to ensure patient coverage.


  • Visit all self-paying patients in-house

  • Provide estimates to patients and/or physicians as requested

  • Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate

  • Post ER and Patient Access deposits into PA system

  • Contact insurance companies for patient benefits and precertification requirements

  • Review alpha census daily for visits exceeding the original length of precertification and work closely with utilization review for concurrent certification

  • Assist patients with payment arrangements and charity applications

  • Work closely with outside agencies in helping patients apply for Medicaid and state aid

  • Maintain insurance files regarding updates and changes

  • Forward problems or concerns to Patient Access Manager

  • Enter pertinent insurance information into CPCS and prorate account

  • Enter notes into the collections system for all patient encounters

  • Maintain professional image and implement excellent customer service to customers

  • Complete financial analysis and collect estimated patient liabilities

  • Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

  • Consistently receive and receipt payments from patients for hospital services in accordance with internal cash control procedures

  • Interact with Patient Account Services Insurance Verification Department in establishing up-front payment arrangements with patients

  • Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.

  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

  • Other duties as assigned

    At least one year of collections experience required Relevant education may substitute experience requirement

Job: *Admitting Registration Clerical & Scheduling

Title: Financial Counselor Tulane

Location: Louisiana-New Orleans-Tulane Medical Center

Requisition ID: 08948-139637