Bank of America Small Business Credit Performance Manager- Northeast Division in New Rochelle, New York
The Small Business Credit Performance Manager will support the Small Business Bankers (SBBs) and be responsible for building relationship management expertise and coaching SBBs on how to meet client needs and solutions and deliver a consistent level of credit and treasury performance. This role will be focused primarily on credit sales and coaching, skill & knowledge development, and performance improvement for Small Business Bankers (SBBs). The individual(s) in this role will need to coach SBBs on how to understand the customers’ credit & treasury needs and help them recommend solutions, leading to deeper overall relationship and client satisfaction. The Credit Performance Manager will be a catalyst for credit growth and partner with teams on driving initiatives & performance. This Credit Performance Manager will work with the Sales Performance Exec, SBB Sales Performance Manager, and SBBMs to confirm top priorities/market focus and to focus efforts on the highest opportunity areas and SBBs. He/She will help onboard new SBBs to ensure early investment and quick adoption, improve the understanding of credit & treasury and drive sales of those products in their region.
This SB Credit Performance Manager role will be dedicated to supporting the Northeast Division Small Business Sales and Client Management teams covering sales markets in New York, Connecticut, Massachusetts, Rhode Island, and New Hampshire
Partner with the small business sales leadership team to improve Small Business Banker credit knowledge and expertise, uncover hidden opportunities, improve overall sales performance and reduce banker variability
Partner with the senior and field leadership team to identify top market priorities and execute on the highest opportunity areas to achieve those priorities
The “go to” resource for field sales teams for all things related to small business credit
Help bankers deliver business credit to their clients & maximize their business credit results by providing credit knowledge, credit process, sales, business development, client management & client experience support
Support field sales leadership in managing the credit pipeline, driving/inspecting the sales process & evaluating results/talent
This role requires strong coaching skills to build SBB acumen on understanding customers’ credit & treasury needs and helping SBBs recommend and deliver solutions, ultimately leading to deeper overall relationship and client satisfaction.
Catalyst for credit growth and partner with teams on driving initiatives & performance
Support onboarding new SBBs to ensure early investment and quick adoption improve the understanding of credit & treasury and drive sales of those products in their assigned areas of responsibility
5+ years of experience in commercial lending, financial credit analysis, structuring, underwriting and portfolio management, strong communication and analytical/technical skills, including financial accounting, modeling and loan structuring
Commercial credit and treasury acumen developed through formal training and proven sales experience, with the ability to provide coaching on credit & treasury sales
Client Facing relationship management experience
Ability to clearly articulate the business plan to Small Business Bankers
Prior sales experience; proven track record
Strong ability to quickly create credible relationships
Strong interpersonal skills /experience
Strong planning and organizational skills
Strong communication and presentation skills
Partner effectively with sales leadership to drive / support line of business performance.
Flexible and adaptable to changing business needs/requirements
Must be a self-starter
Small Business acumen desired (strategy, operations, sales model and product knowledge)
Demonstrated associate coaching and development success
Root cause analysis and action planning
Pipeline development and management
Mid-level MS Excel, MS PowerPoint, and WebEx experience
Virtual and in-person presentation experience
4 year College Degree
Posting Date : 08/22/2017
Location : US-CT-West Hartford, US-CT-Avon, US-CT-Vernon, US-CT-Stamford, US-CT-Fairfield, US-CT-Westport, US-CT-Danbury, US-CT-New Haven, US-CT-Branford, US-ME-Portland, US-MA-Boston, US-MA-South Boston, US-MA-Watertown, US
Travel : Yes, 25% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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