Comcast Director, Knowledge Management & Training in New York, New York

FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including AOL, DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in San Mateo, with offices in New York, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

The Client Services Development and Planning team provides the underlying infrastructure, processes and training for our Client Services team as they deliver maximum value to FreeWheel's premium publisher and distributor clients. The New York-based Director, Knowledge Management & Training will support this mission by working cross-functionally with members of the business to create, build and maintain FreeWheel's Training Academy and complementary Knowledge Management platform. The ideal candidate will bring proven skills around leveraging technical expertise to drive, ready and deliver stellar training and documentation to an expansive customer base. The Direcotr, Knowledge Management & Training will report to the VP, Client Services Development and Training


- Manage a team of Knowledge Management Associates, trainers and technical writers focused on delivering stellar documentation and communication to FreeWheel's customers; hire and scale KM & Training team as required

- Gain firsthand knowledge of FreeWheel's various products and offerings in order to develop a relevant and informed training curriculum; continue ongoing education to become a FreeWheel power user, focusing on customer adoption and maximizing product use

- Develop and deliver FreeWheel's Training Academy, a client driven training program with a multi-level, modular based technical curriculum; will require facilitation and coordination with numerous internal and customer stakeholders

- Define KPIs for successful customer training program; homework, surveys, ongoing evaluation, ability to prove customer skill growth

- Manage technical writers and Training Associates as they develop training materials ensuring standards and measurement capabilities across all training outputs

- Continue to evaluate and iterate on training materials, ensuring effectiveness, scale and ongoing adoption of the changing FreeWheel product suite

- Evaluate, design, and implement a client-friendly Knowledge Management system, including initial design and architecture, migration and maintenance of a scalable KM solution; evaluate FreeWheel internal Knowledge Management tool needs as required

- Accountable for Knowledge Management team as they work with assigned FreeWheel internal teams to define Knowledge Management strategy and lead implementation of initiatives that directly promote knowledge sharing, preserve data, enable leveraging of information assets, and facilitate utilization of knowledge management systems within the FreeWheel organization

- Work closely with VP, Client Services Development & Planning to identify ongoing needs for training and development; tracks, trends and analyzes key metrics and utilize assessments to drive future program design and strategy

- Continually evaluate solutions for quality, business impact, scalability and sustainability; conduct post-learning evaluation to understand successes and improvement opportunities for the designed solution while establishing methods for ensuring quality


- 7 10 years experience in knowledge management, training delivery and/or learning and development program design desired

- Experience working in a technical or media environment preferred

- Superb verbal and written communication skills; highly proficient in communicating complex concepts and their value in tangible, easily understood terms

- Instructional design, program management, facilitation skills, and ability to support and mentor others in these domains

- Practical experience applying instructional design and curriculum development methodologies in technical client facing learning programs

- Experience evaluating training effectiveness

- Ability to convey verbal and written information and ideas to individuals and groups at all levels of the organization

- Experience implementing a wide range of change management and process improvement activities, based on broader organizational goals

- Excellent understanding of MS Office tools (Outlook, PowerPoint, Excel) and additional LMS tools as required

- Bachelor's Degree preferred

Comcast is an EOE/Veterans/Disabled/LGBT employer